Eyeglasses.com Reviews | Read Customer Reviews of eyeglasses.com

Eyeglasses.comReviews of eyeglasses.com

4.03,704 reviews
Vision & Hearing
191 Main Street, Westport, Connecticut

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Eyeglasses.com

About Eyeglasses.com

World’s Best Eyewear Store Tired of paying your eye doctor for overpriced glasses? Tired of pushy salesmen and limited selection? Eyeglasses.com has the world’s largest eyewear catalog. We only sell high quality frames from 300 top designers, and best quality lenses like Varilux. And we do it at 50% discounts from your local optical sources.We offer a “Perfect Lenses Guarantee”, 30 day returns without restock fees, free shipping, and great service. We even have a Replacement Lenses Service, so you can save your frames by mailing them to us for new lenses In business online for over 20 years, we are the leading source for online glasses. Don’t settle for less, and don’t buy cheap glasses online!Eyeglasses.com HomepageShop Men’s GlassesShop Women’s GlassesShop Prescription LensesEyeglasses.com began after our founder's life changing event, being blinded in one eye during a street mugging. For over 20 years, our mission is to support your story and your vision, because you have a tremendous impact on the people around you. When you buy glasses from us, we supply a pair to a person in need through our "Buy One Give One" campaign. We have also funded over 900 eye surgeries to cure blind people. Each person we touch with Our Give Back program impacts hundreds of others. Join our revolution, be our revolution, by being your vision.

Eyeglasses.com (eyeglasses.com) has 3,704 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Website: eyeglasses.com
Category: Vision & Hearing
Location: Westport, Connecticut
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 12% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Eyeglasses.com reviews

3,704 approved reviews, newest moderated first

keith
Dec 5, 2017
I had a problem with my first order
I had a problem with my first order. Eyeglasses.com resolved the problem and I have the glasses I wanted. Very happy.
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SETH
Nov 28, 2017
Easy going
Other than a minor billing issue which was rectified as soon as I reported it, everything was smooth and easy.
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Disappointed
Nov 24, 2017
Got one frame quickly
Got one frame quickly, shipped in a nice protective case. I had to call and email about the second pair. Finally received it flung in box that was readdressed from a return. Never even received an answer to either the email or call - just an email that it had finally been shipped.
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Paul D.
Nov 24, 2017
Extremely fast responds to new orders
Extremely fast responds to new orders, or past orders which may need repairs. Been purchasing for years and never disappointed.
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Do
Nov 20, 2017
Product was fine
Product was fine. But when order came it was only half there. This was easily taken care of and the rest of the order arrived approximately a week later, but then the invoice statement wasn't correct. So another call in, but again was quickly taken care of.
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Angela
Nov 20, 2017
ZERO customer service
The ordering experience was easy. Selection was above par. I was most excited to get the top quality lenses (I’m a progressive bifocal with color changing lenses patient). I got my glasses and loved the lenses (most expensive part for me $400+) but the nose pads on the Smith frames caused unexpected irritation that I couldn’t remedy. I contacted them and got no response. I found how to return online and sent them back. No one reached out to me to offer to get my lenses into another frame or possibly switch nose pads. Instead, I was given a VERY partial refund. Not at all happy with the zero customer service. I’ve bought from EyeBuyDirect and SPORTRX and if I’ve ever had any issues, they worked with me to find a solution. At the very least, you guys should’ve called or emailed and offered to find different frames that my lenses would fit into instead of just taking my money.
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Traci
Nov 18, 2017
Would recommend to friends
Smooth transaction with no issues and was provided my refund on the glasses I returned in a timely manner . Love my new frames .
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Jay
Nov 18, 2017
Frame arrived promptly but had 2 very
Frame arrived promptly but had 2 very minor cosmetic imperfections not on same frame model purchased 1 or so years earlier I am slightly disappointed, wondering if free shipping option was reasonable?????? Thanks for requesting feedback — hoping it was useful
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