Eyeglasses.comReviews of eyeglasses.com

Love my new glasses and the price was half what the cost at my local optical store.

For the second time my glasses took twice as long as expected because they were in properly manufactured. All I was given was an upgrade to overnight shipping. That sucks.

Awful website. Awful service. The customer must leave a note at checkout when placing an order for a custom frame size, since they only display the standard frame in the dropdown menus. In the past they displayed all size options. What could possibly go wrong here? Surely, no one would overlook my note and just toss the wrong glasses in the box to be shipped to me. I choose frames, left a note at check out with the custom size as the web page stated, choose next day shipping which said it ships out in 2-3 business days (but didn't actually ship out for 2.5 weeks) and then finally got the wrong glasses delivered to me. I tried emailing customer help to sort out what went wrong and its been 1.5 weeks without a reply. I'm going to get a refund and then never use them again. I had previously been a customer for the last 10 years, they weren't always this way. Thanks for nothing Eyeglasses.com.

There was no rude conduct and the staff I spoke with was very agreeable to my complaint. What I am disappointed in is that my first order, for 4 pairs, although they had a record of it, was never acknowledged or sent or even responded to when I emailed. So i placed a second order 3 weeks later for 4 pairs of glasses, finally after about 2-3 weeks, two pairs arrived. Finally a week later I called to find out where the other pairs were. Apparently they had to come from Germany and it would be "a while" yet before they showed up. My first order gets no response, choosing the frames was very time consuming, and I spent another 2-3 hours choosing the frames again, only to receive two, yet paying for all four. This whole process has taken me over a month and with still no results. The young man I spoke to was very cooperative, refunded the two pairs I had not received, and promised to refund the two I am returning, but I am completely back in square one in my search for glasses. Had their customer service been decent and had they emailed me to say the other two pairs were delayed or had they apologized for totally ignoring my first order, I might have been more kindly disposed towards eyeglasses.com. Now I am frustrated with them and sick of dealing with their poor customer service.

I experienced no problems whatsoever with the whole process even after deciding to change frames after receiving my original order of which arrived quickly and without error. I especially like the option to test a number frames before a final descision. I'm sure I will be using there services in the future and wouldnt hesitate to ( as I already have) recommend them.

Found the perfect pair of glasses at my local eye doctor. Then they told me the price. I was floored. $570 for glasses no way. Found the exact same glasses here for less than half of that price with better lenses. Perscription was dead on. Took about the same amount of time as I would have waited for them to come in at my doctor's office too. It's a no brainer! Very happy with my purchase and would highly recommend!

Plain & simple. Stright forward % honest

Glasses prescription was not made properly, gives me a bad headache / dizzying to wear. No reply from customer support after multiple emails.