Eyeglasses.comReviews of eyeglasses.com

I ordered prescription sunglass replacement lenses. I sent in my eyeglass frames. About a week later, I received my new lenses inserted in my frames. The only problem: The lenses were not at all what I ordered. Instead of sending brown tinted lenses, I received progressive lenses that gradually darken when outside. After calling customer service, they sent out a new pair of lenses for me to mount in my frames. I received the lenses and there was no way they were going to fit in my frames (which they previously had mounted the incorrect lenses). I returned the incorrect lenses, the lenses that won't fit in my frames and the eyeglass frame. A few days later, I receive an e-mail from "Steph" in customer service stating that it would be great if I could send the eyeglass frames to them so they could properly mount the lenses. I couldn't believe they could have lost my frames. I was also told that the progressive lenses I returned would not be credited because they were the lenses I ordered two years ago. After making yet another call, Steph checked again, and surprise, surprise, they actually did have the eyeglass frames. She made an insincere apology and said my lenses and frames will be shipped on Monday. I don't understand how an initial order could be so screwed up. Now, I need to make sure my credit card hasn't been overcharged because of this mess!

Top quality, transparency in the process. Saved 50%. Love them!

Took over a month to get my glasses. Never informed they were backordered. Communication was terrible. Once I found out they were backordered, my ship date was pushed back on two separate occasions after getting guaranteed that it would ship on an earlier date. Once again, never communicated to me, I had to find out for myself by calling. And they refused to compensate for their screw up with a discount or credit. Poor service. Poor management. Poor communication. Will never do business with them again. I’ll pay more money at a local optical store before dealing with this mess again.

Worst service ever!!! I ordered my glasses back in December 2017. The online showed the frames as IN STOCK. I was notified a week later that they were in back order and would arrive 7-10 business and have them ready for me. It has now been 23 business days and nothing! I email and no reply! When I call I get the same reply, they will arrive this week and of course, nothing! Worse service, slow service, I am appalled at this customer service and way of dealing with customers who are paying over $400 for their eyewear. Will never deal with eyeglasses.com again! **UPDATE** This is just a bunch of lies to look like they care and/or are trying to provide customer service. #1 I have their email addresses saved so they NEVER go to spam. The last email I ever received from them was back on the 24th of December letting me know that the frames were backordered and would arrive within 7-10 business days. NO OTHER EMAILS RECEIVED EVER SINCE THAT DATE. #2 My account has my phone number on it so they could have easily called me or let me know of all this which they did not, the 5 times I had to call in and see what was going on with my order. #3 Their has been no discussion or emails about a discount or expedited shipping. I placed the original order with overnight delivery, so they are doing me no favors. WORST COMPANY EVER!

Excellent website, great selection of eye wear that I was looking for also excellent prices.

Great experience. Got the frames I wanted for a terrific price!

Great price on Oakley Carbon Blade’s and great customer service before the purchase in regards to several questions I had on the item.

Got my replacement frames over a week..but I do live in Alaska.