Eyeglasses.com Reviews | Read Customer Reviews of eyeglasses.com

Eyeglasses.comReviews of eyeglasses.com

4.03,704 reviews
Vision & Hearing
191 Main Street, Westport, Connecticut

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Eyeglasses.com

About Eyeglasses.com

World’s Best Eyewear Store Tired of paying your eye doctor for overpriced glasses? Tired of pushy salesmen and limited selection? Eyeglasses.com has the world’s largest eyewear catalog. We only sell high quality frames from 300 top designers, and best quality lenses like Varilux. And we do it at 50% discounts from your local optical sources.We offer a “Perfect Lenses Guarantee”, 30 day returns without restock fees, free shipping, and great service. We even have a Replacement Lenses Service, so you can save your frames by mailing them to us for new lenses In business online for over 20 years, we are the leading source for online glasses. Don’t settle for less, and don’t buy cheap glasses online!Eyeglasses.com HomepageShop Men’s GlassesShop Women’s GlassesShop Prescription LensesEyeglasses.com began after our founder's life changing event, being blinded in one eye during a street mugging. For over 20 years, our mission is to support your story and your vision, because you have a tremendous impact on the people around you. When you buy glasses from us, we supply a pair to a person in need through our "Buy One Give One" campaign. We have also funded over 900 eye surgeries to cure blind people. Each person we touch with Our Give Back program impacts hundreds of others. Join our revolution, be our revolution, by being your vision.

Eyeglasses.com (eyeglasses.com) has 3,704 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Website: eyeglasses.com
Category: Vision & Hearing
Location: Westport, Connecticut
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 12% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Eyeglasses.com reviews

3,704 approved reviews, newest moderated first

Maggie
Apr 19, 2018
Excellent service from them
Excellent service from them. I will use them again.
Response from Eyeglasses.comApr 19, 2018
We are so pleased to hear and look forward to having you back! Enjoy.
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Kim
Apr 18, 2018
Non-responsive customer service
Twelve days ago, I ordered four pairs of eyeglasses and paid for one-day shipping. I only received two pairs and they have not responded to my e-mail or my voicemail asking about the others. UPDATE: the second two pairs never arrived, customer service didn't respond, and I had to dispute the $800+ charge on my credit card.
Response from Eyeglasses.comApr 18, 2018
We are sorry for the delay with two of your four frames. We had sent an automated e-mail that one of the frames was shipping from Italy - this may have been filtered out as "spam", as they are automated. You will receive an e-mail with tracking shortly when the frames are on their way to you! We appreciate your business and apologize for any inconvenience.
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Unhappy
Apr 17, 2018
Stay away
Do not recommend - although the quality of eyeglasses I received was good, they refused to honor their 30-day refund policy on a pair of frames that I returned and I had to file a complaint with my credit card company to get it (which took forever). Their supposedly generous refund policy is all over their website, invoices, etc but is not followed in practice. They were also incredibly rude to me on the phone when I called (several times) to inquire about my refund before eventually I resorted to filing a grievance with my credit card. All of this occurred after waiting forever for glasses due to a back order. A giant hassle... not worth it and I would never recommend this company to anyone.
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Barbara
Apr 17, 2018
Great customer service and very happy…
Great customer service and very happy with my purchase. I recommend this site and will use it again.
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Oran W.
Apr 16, 2018
One satisfied customer!
Easy, quick, correct lenses, useful frames! Excellent service...highly recommend.
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Customer
Apr 16, 2018
My third pair from there since 2004
My third pair from there since 2004. Always satisfied.
Response from Eyeglasses.comApr 16, 2018
We are so pleased to have you back! Enjoy!
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mor
Apr 15, 2018
Worth ordering through eyeglasses.com
The plastic of the handle of the glasses arrived unexpectedly as soon as I told the customer service the problem had promised to send a new frame like the original order
Response from Eyeglasses.comApr 16, 2018
So glad to hear!
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Robyn
Apr 13, 2018
They did what they said
They did what they said, I was able to buy 4 pairs of glasses, try them on at home and then return what I couldn't use. There was no charge for the return, and I received my refund promptly. I am very happy with the experience. I tried other places online, but these guys really came through!!
Response from Eyeglasses.comApr 13, 2018
That is our GOAL and we really appreciate your taking the time to let us know!
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