Eyeglasses.comReviews of eyeglasses.com

The company sent a complete wrong pair of frames from what I ordered. Wrong size and total wrong frame. Then when called they’ve said they ordered the correct pair and sent me a return shipping label. It’s been a week and I still haven’t received either. I have talked to three different people and still haven’t received the correct frames or return shipping label in my email. It’s ridiculous!

1st time I ordered glasses online and I am very happy with them. They look and work great. Shipping was super fast too. I definitely will recommend.

By the Time I got the frames it was past the thirty day window. The frames are crap. So twisted and uneven. I’ve taken them to every frame shop in Idaho falls and no one can fix them. 50.00 down the toilet.

Unable to read out of my prescription, progressive lens sunglasses. Had to email 3 times before I could get a response on how to deal with this. The email they finally responded to said to just send them back with my prescription(which they already have on file). No return authorization number or anything. Never will use again.

Very good customer service. They are not perfect, but they will work with you to fix any problems. Most recently, my frame broke and was a few months past the warranty period, so the offered me 15% off to buy the same frame again. The price of the frame was already discounted from the manufacturer's list price, and then I got another 15% off, so I was pretty happy.

I ordered only frames. The frames I received were the right style but not the size advertised or ordered, and when I called, I was told the size that was listed on the website that I ordered is no longer made. Consequently, I needed to return the frames. There was no hassle and I was sent a return label that I was able to use on the original box they were sent in. Within a week, the credit was issued on my credit card. I'm disappointed that I could not get the frames I wanted, but the return process was pretty much hassle-free.

I need replacement frames, I believe the price range I could afford was not satisfying to eyeglasses.com, however I still do need my eyeglasses re-framed.

My order has not arrived. DHL do not recognise the tracking number. I have left several messages with eyeglasses customer services, but no reply. Very poor communication and service !