Eyeglasses.comReviews of eyeglasses.com

Excellent service. Questions were ordered promptly and frames arrived quickly. I sent them back for lenses and forgot to add the discount I was due and they still gave me the credit. Frames are of excellent quality as well.

Great experience! Thank you so much!

I was worried about using eyeglasses.com because my glasses prescription is very complicated. After consulting with the lens specialist, I went ahead and sent in my favorite frames. The glasses are PERFECT. Thank you!

Super easy to use and happy with the quality and turn around time... and the price!

The quickest turnaround and at a very reasonable price. Would buy from them in a minute.

I was afraid to buy frames online, especially expensive ones. And I was concerned if it was truly a try-at-home deal with a full refund if you were not happy with what you received. I am pleased to say it worked for me. I ordered 3 pair, was happy with one, and returned the other two for a full refund. The frames I chose sell for much higher through retail. I would order again!

I am so disappointed. The glasses I received were so poorly made. They should never have been sent out. I sent an email to your customer service department to make you aware. No one has responded. I understand that sometimes mistakes happen... but to not respond to my very polite email is not ok. I will be very upset if I am charged a restocking fee for inferior quality frames.

Honestly, I have not experienced the full services Eyeglasses.com offers. I found a frame I like locally and discovered your company offered at a better price. However, I am fairly pleased with your on-line ordering and extremely pleased with my interaction with your on-line chat representative; Michelle. I would have given 5 stars if; 1. Choosing frame color had not resulted in the wrong selection. What happened? Well, on your website a person can select a frame and then just below that frame are small boxes showing selections of different colors in the same frame. If you "click" on one of those boxes, it will change the big picture of the frame to that color so you can see it better. My bad! I thought that by clicking on a thumbnail of the color I wanted was actually making a selection in the order process. What I found out was, a person must go to the Drop Down Box below those thumbnails to actually chose the color. I suggest that, either the thumbnails be utilized to make an order color selection or do away with the thumbnails altogether and have the Drop Down Boxes change the color in the large picture of the frame. So, I had to return the frames for the color I thought I was ordering. Thank goodness I am not in a hurry 2. Shipping took longer than anticipated. I ordered frames only with the understanding on your website they would be processed in 2 to 3 days. Probably my error thinking that meant they would ship in 2 to 3 days. I received them in 8 working days after sending an inquiry as to why they were sent to "the lab" when I did not order lenses. Again, not displeased. I am sure I do not understand your progression of the ordering process. Plus, with the state our country is dealing with right now, not to mention the distance I am from your location, I am quite pleased with the time frame in which I received my purchase.