Eyeglasses.comReviews of eyeglasses.com

Frames were received in perfect condition, at the promised time. They were exactly what I expected.

I bought the RC2 model. Cable temples are very comfortable. Looking good. Classical. The only thing: there was a small scratch in the gold painting. Fortunately not very visible. I will probably buy the same model again, with the gunmetal color.

Order #AZ-8673. On Sept 1st, I ordered three pair of glasses for trial. It is now Sept 15th and I have still not received them. Tracking record shows they were shipped via snail mail Sept 8th, that was eight days ago and still no glasses. My dissatisfaction began when I was told one of the pair of glasses I ordered was no longer available. If I had know this ahead of time I could have ordered a different pair and had at least three to try on. I recommend updating your website. Whenever I do finally receive my glasses, I sincerely hope one of the two remaining pair is to my liking, because with how long it takes, I won't be inclined to order any others. Much faster just to find a pair I like at a local store.

I Really like my glasses! So Classy Thank You

Very reasonably priced glasses and fast shipping. Wish I could get my eye exam and everything done through you guys. Made the mistake of ordering my progressive and simple readers through my eyeglass place with my insurance and they billed over $1500! Totally fleeced me. Will be getting all of my glasses from eyeglasses.com from here on out.

This was the first time to order glasses on line. I tried 3 other vendors and could not order due to problems with their software (phone app). Not only was I able to order, prices were lower. Super fast processing time by 3-7 days. Save yourself headaches and use this vendor for all your eyeglass needs.

Frames fit perfect. It was able to take the lenses out of my old glasses and pop them right in the new frames myself and boom I'm back in business. Two thumbs up

I'd like to begin this survey with the understanding that due to the state of our country (and the world) I have an expectation that delays in service are inevitable. We are all getting used to a new normal. That being said, I've rated my experience as 1-Star only because 0 was not an option. . I placed my order with eyeglasses.com on 8/20 and paid the expedited shipping of $12 for UPS Next Business Day. Despite the next business day expedited shipping, I figured getting my glasses within a week, or so was not an unreasonable expectation. After a week, when I reached out to the company, they promised to look into it and on 9/1 advised that the frames I'd ordered were on backorder and wouldn't be available for an additional two weeks. Despite this having already taken 7 business days, I still needed the glasses, but I was unwilling to wait for that frame to be restocked. I asked if they had any same brand, comparable glasses in stock. I was given the choice of four frames (via email) and I responded the following business day confirming my selection. At that time I also requested a refund of the $12 expedited shipping fee as well as the $48 difference due to the less expensive frame I had now selected. On 9/3 I was notified that my glasses would be received "the earlier part of next week" (meaning the earlier part of the week of 9/7) and both refunds had been returned to the card. Great, right? Wrong... I realized that 9/7 was Labor Day & it would probably be Wednesday, or Thursday before I would receive my glasses. When I still hadn't received my glasses by Friday (9/11) I called and spoke with a very defensive employee, who told me my order had shipped with UPS today. When I asked her for the tracking number so I wouldn't have to call again, she said she didn't have it. When I asked if she could transfer me to the Shipping Dept. so they could give it to me, she refused. . I realize that those in essential businesses are hard-working and have likely been overworked since the start of COVID-19; these facts are not in dispute. What I don't understand is, if you're unable to meet the demands of your orders and/or provide minimal customer service, why not put a pause on website orders, rather than providing horrible service and tainting your brand? Why not remove the expedited shipping option altogether and put a mandatory acknowledgement under the terms and conditions spelling out just how long an average order is expected to take? Because while placing an "Expect Delays" notification on your website may work for your company, it doesn't work for those of us on the receiving end, waiting without updates or feedback. In addition, I changed my frame selection in order to facilitate receipt of my order, which still has not arrived. What was the purpose of providing me with alternate frame options, if there was no prioritization of the order? I could have stuck with the frame I originally selected if I had not been mislead into thinking my glasses would be here by now. . Level up!...you need to do better! . *As of the posting of this review the $12 Shipping Fee, and the $48 difference owed to me due to the new frame selection, has NOT been credited back to my card.