Verified B.
Did not receive order, poor customer service
I placed an order with Eyeconics for contact lenses totaling $25.98. UPS marked the package as delivered, but I never received it. I contacted Eyeconics multiple times, and they repeatedly cited UPS tracking as proof of delivery, without addressing the fact that I did not receive the merchandise. This order also used approximately $150 in vision insurance benefits, which were impacted by the non-delivery. Despite my attempts to resolve the issue via email, Eyeconics has not issued a refund or confirmed that my insurance benefits will be reinstated. This experience was frustrating, time-consuming, and unprofessional. I will not be ordering from or recommending Eyeconics.




