Lisa W.
Ghosted by Customer Service
My experience started out strong. However, I asked for an exception to return my contacts a second time since my prescription changed twice in a short period of time (which has never happened). I was told no but then a second customer service representative said that they would work with me on a second return. I have not received the UPS label to return my contacts and am being ghosted my the services reps and not having my emails returned. While I respect the policy, I would appreciate further communication and not being just left without any resolve.




