Extended Stay AmericaReviews of extendedstay.com

Extended Stay 22711 Oakcrest Circle Anaheim CA 92887 ASHLEY at the front desk to the rescue again!! Saved me $$ and trip to the Bank. EXCELLENT CUSTOMER SERVICE!!

Stay at Extended Stay America, Del amo circle, Torrance CA, Always have very pleasant experience, make you feel at home very warm and courteous Staff Especially the Front Desk and Management, just to Name Zayra Nolasco runs and operates a very professional establishment very well trained Staff , Janice is always awesome and very knowledgeable and helpful, Niekesha, is very pleasant and patient very well trained and professional as well as other Hotel Staff all the Maids are all professional and do a very great Job, hats off to them all , Extended Stay America Del Amo Circle, Torrance CA keep up the Excellence!!! Yours Truly Mr. Montelle Johnson

My husband and I take a weekend getaway once a month and we are so thankful we found Extended Stay America’s Cedar Bluff Knoxville, Tn location! We will never go to another place when staying in Knoxville again! The staff is absolutely amazing, the rooms are always spotless, and every single staff member you encounter makes sure you have the best experience. We recommend everyone who travels through to stop and stay here you will enjoy your time away!

I booked a stay at the Extended Stay location in Brea, CA, for 12/27/19 - 12/31/19 to visit family for the holidays. We booked a room with King bed, paid in full, 2-3 months in advance. We arrived at the hotel to check-in and had the following experience: 1. Lobby reaked of cigarette smoke, looked as if it hadn't been cleaned for 2+ decades!! 2. Was informed they didn't have a room with a king size bed, and we could either accept a queen or contact the booking company to request a booking at some other hotel! Seriously!!?? 3. We were tired from a long drive, and at 6:30 pm on a Friday night of a holiday weekend figured "what options do we have?" We took the room - but were extremely mad at this treatment (remember - paid in full, in advance for a King bed room!) 4. Opened the door to our handicap accessible room (was never told that at the lobby desk), and walked into what I can only described as a former "crack house". This was without a doubt, the most disgusting room I had ever entered!! Formica counters that have had the edging ripped off and never replaced, holes in the bathroom wall were the hair dryer had been ripped out, bedding that stank, and while I can verify tbere were bed bugs, we found some veey tiny dead bugs on the bed!! Needless to say we were HORRIFIED!! How could a hotel fall into.such disarray- only from a total lack of caring for your current a future guests. I will never book at another Extendes Stay after this experience. If you find yourself needing a room in this area of Brea, do yourself a favor - book at the Chase Suites directly next door - its more $$ per night, but it's like the diference between a pay-by-the hour hooker flophouse and the Ritz Carlton...you'll be glad you did, I know we were. We called the booking company (AGODA - They were great!! Total refund and 10% gift card from AGODA, no questions asked), canceled and moved next door to the Chase Suites after 5 minutes in the Dog Kennel known as the Extend Stay!

Extended Stay America Located at 13505 North Frwy Houston Texas was an all around great experience clean very nice and professional staff would definitely come back their me and my family thank you

Extended Stay on 2237 Powers Ferry Road, Marietta, GA. I will give them a 4 star, clean sheets, quiet, safe and peaceful location, but because of a very kind and helpful staff (Candace), I will give them a 6 star if possible. She went out of her way to de-escalate a situation that would have caused a lot of misunderstanding. She helped me resolve my billing issue. Very nice, helpful, considerate of customers need.

Staying in the extended stay in San Mateo ca, and couldn't be happier, the rooms are clean, people are great, had a problem with the ac and they fixed it immediately great place to stay, and Julie at the front desk is amazing and very helpful

The Houston, TX Galleria location is excellent. However, the staff is not friendly nor courteous. They don't serve breakfast on the weekends as advertised. The tub was not so clean. The toilet flushed very loud.