Extended Stay AmericaReviews of extendedstay.com

I traveled to Virginia Beach and stayed at 5757 Cleveland location and it was very uncomfortable. I was assigned to room 304 and found a wallet on the counter, condom container on an unmade bed. I returned to the front desk to explain all. Mya told me there wasn’t anything they could do other than re clean the room because they were full. Even after being told the room was only rented out for 30 minutes because the last person left so quick. Why wasn’t the room checked before renting out to another? I felt very uncomfortable in that room thinking the young man who left his wallet would return and knowing I was staying at a hotel chain that didn’t value me as a customer. No one reached out to apologize for this huge inconvenience.

I reserved a room for an extended period of time during a blizzard and stayed one week and then tried to put it into the company name throughout the entire week and I got no attention back then went to continue the reservation and they charged me more than double the price took away the internet that I already paid for will not credit me do not care and like I said the person at the front desk was apologizing drastically and he was very cool this is the first person and he told me that he is embarrassed to walk into work in the morning because this is the worst hotel in the area they do not care about their clients they do not care about the rooms they do not care about anything if they can find a way to charge you and keep your money that's exactly what they're going to do if there's a problem with your room they don't care they'll tell you they'll do something but they will not I was told last week that the branch that takes care of businesses would call me I still have not got a call and I reach out five separate time so now I'm stuck in a hotel that I'm paying stupid money for where I could go stay in a sweet in Boston for a hotel where you can't even close your shower curtain so I highly recommend you run and stay away from any of these hotels

I stayed at the daphne, alabama location for two years. Did my own housekeeping. No offers of housekeeping. I made a reservation for last week. I received a text welcoming me back. I happened to.call the night before. Brenda the manager said she put me on a DO NOT RENT List! Because i did not let her know i was leaving. She was not there. I and a friend cleaned the room top to bottom. always paid them. Had to go into a tenants room to check a pulse for signs of life. Brenda just left. The woman was dead 3rd floor. I waited for the paramedics. She did not. A manager should be the one to coordinate with the paramedics and pice. I carried my own trash to the dumpster. The health department made their routine inspection. My room was singled out. She said to the inspector "I know just what room you are talking about". Previous housekeepers under Mr. Will Shore quit. She ran off housekeepers. She hounded and hounded for me and others to complete a review sent by corporate. You had no choice but to flower it up. Also possible illegal workers staying there with a 3rd party arranging their stay. So I.C.E will be notified. Two years this hotel made tens of thousands of dollars off of me. No more. The trash, rats, roaches. She let the property go down down down. Also it is a place for people on probation. The ankle bracelets tell the tale. The hotel is not suitable for occupancy based on my professional opinion. I worked for the Mobile County Health Department as an inspector and as a degreed biologist environmental compliance manager on the federal level. So I found a great hotel! Two stars above what ESA was charging. People called there looking for me. She told them I was on a do not rent list. I have never seen the staff even check this list. Shes a D.E.I Hire and so is the district manager. Pitch a tent in a campground before you stay at ANY of their properties. People and companies are cutting down on travel expenses. I theorize that the hotel on Frederick blvd. Daphne will need to be just torn down. Land is worth more than the land and building. Also Brenda hires here relatives and friends. Not qualified. I intend to Sue her personally and in Civil Court.

Spacious rooms. Was a full size kitchen and not just a kitchenette as advertised although inadequate ly stocked. Close to Texas Medical Center which is why we were there. Appreciated the discount given for cancer patients. Elevator quick even when hotel full. However, this property is NOT A SMOKE FREE PROPERTY!! It is Marijuana infested. I reported this at least 8 times and gave room numbers. Sometimes the staff ignored me completely and sometimes they would act like they were going to address it and would not. The pool was dirty during our entire stay. Carpet 20+ years old - stained and torn. I recommend this hotel only if you smoke Marijuana.

This Extended Stay was a complete nightmare!! The room was disgusting, the whole entire place was disgusting. I was nauseated the entire time that we were there. We did NOT feel safe at this hotel!!! They left a note under our door saying that they were going to do a mandatory check of the a/c in our room at 9am on Sunday, but they didn't show up until around 2pm. My son had fallen asleep, and I was trying to fall asleep. We checked out early, and my son turned in our hotel key/cards. I just talked with a manager and because my son didn't ask to cancel our reservation, they completely refuse to refund us any money. I had the reservation from Friday, May 10th- Friday, May 17th. We are homeless and I don't have any money to buy food at all. And the jerk manager at this hotel refuses to give me any refund at all. Not only that, but he also claims that if we'd "officially" checked out on Monday morning, then we'd owe them $800 because of Texas Tech's graduation. We checked out on Monday, after the graduation. I've just emailed my lawyers about this. The corporate office is giving me the same run around.

I've stayed at a lot of Extended Stays over the years, so I was expecting everything to be the same. Well, everything was not the same at the Extended Stay in Aurora,CO on Billings. The room was nasty and that was the second room that I stayed in that someone had punched the wall and the staff did repair but didn't repaint. The stove was nasty, no hand towels, no cooking pots and pans. I went down to get some utensils and got told, we don't do that anymore. Ok, can I have some wash cloths and hand towels, got told they didn't give those out till after 5 to come back. Drug deals were going on in the back parking lot. Did not feel safe at all!!!!

I will NEVER stay at again or refer anyone to this hotel in Colorado Springs. I was flooded out of my apartment, so my disabled son and I needed a place to stay. They put us on the 3rd floor with a broken elevator and 2 nights cost me $739.27. We actually only stayed one night but checked out after 11am so I was prepared to eat the second night's stay. I was told I would not be charged for the rest of the booking since I was able to stay with a friend until I could get back into my place. When I realized my card had never been refunded the difference, I contacted the local manager (Denise) and she said she would contact and refund me once she checked the cameras to make sure I didn't actually stay there. Nearly 3 weeks later, no response and no refund. Horrible customer service while taking advantage of someone in a bad situation. Bravo!

I booked a stay at the Extended Stay location in Brea, CA, for 12/27/19 - 12/31/19 to visit family for the holidays. We booked a room with King bed, paid in full, 2-3 months in advance. We arrived at the hotel to check-in and had the following experience: 1. Lobby reaked of cigarette smoke, looked as if it hadn't been cleaned for 2+ decades!! 2. Was informed they didn't have a room with a king size bed, and we could either accept a queen or contact the booking company to request a booking at some other hotel! Seriously!!?? 3. We were tired from a long drive, and at 6:30 pm on a Friday night of a holiday weekend figured "what options do we have?" We took the room - but were extremely mad at this treatment (remember - paid in full, in advance for a King bed room!) 4. Opened the door to our handicap accessible room (was never told that at the lobby desk), and walked into what I can only described as a former "crack house". This was without a doubt, the most disgusting room I had ever entered!! Formica counters that have had the edging ripped off and never replaced, holes in the bathroom wall were the hair dryer had been ripped out, bedding that stank, and while I can verify tbere were bed bugs, we found some veey tiny dead bugs on the bed!! Needless to say we were HORRIFIED!! How could a hotel fall into.such disarray- only from a total lack of caring for your current a future guests. I will never book at another Extendes Stay after this experience. If you find yourself needing a room in this area of Brea, do yourself a favor - book at the Chase Suites directly next door - its more $$ per night, but it's like the diference between a pay-by-the hour hooker flophouse and the Ritz Carlton...you'll be glad you did, I know we were. We called the booking company (AGODA - They were great!! Total refund and 10% gift card from AGODA, no questions asked), canceled and moved next door to the Chase Suites after 5 minutes in the Dog Kennel known as the Extend Stay!