Extended Stay AmericaReviews of extendedstay.com

Room was ok a few bugs towel wasn’t all the way white lobby closed early had to call someone when I locked my key in the room

This Extended Stay was a complete nightmare!! The room was disgusting, the whole entire place was disgusting. I was nauseated the entire time that we were there. We did NOT feel safe at this hotel!!! They left a note under our door saying that they were going to do a mandatory check of the a/c in our room at 9am on Sunday, but they didn't show up until around 2pm. My son had fallen asleep, and I was trying to fall asleep. We checked out early, and my son turned in our hotel key/cards. I just talked with a manager and because my son didn't ask to cancel our reservation, they completely refuse to refund us any money. I had the reservation from Friday, May 10th- Friday, May 17th. We are homeless and I don't have any money to buy food at all. And the jerk manager at this hotel refuses to give me any refund at all. Not only that, but he also claims that if we'd "officially" checked out on Monday morning, then we'd owe them $800 because of Texas Tech's graduation. We checked out on Monday, after the graduation. I've just emailed my lawyers about this. The corporate office is giving me the same run around.

I have been here for almost 3years and its great .I wanted to let you know that Barbara &Maggie are great managers and they are friendly and very caring .I also wanted to let you know that Haileigh is great& very good at her job. She is very attentive and friendly. She always makes me feel welcome. Chella is a very hard worker &and is very friendly .I would & have told others about your establishment.

I've stayed at a lot of Extended Stays over the years, so I was expecting everything to be the same. Well, everything was not the same at the Extended Stay in Aurora,CO on Billings. The room was nasty and that was the second room that I stayed in that someone had punched the wall and the staff did repair but didn't repaint. The stove was nasty, no hand towels, no cooking pots and pans. I went down to get some utensils and got told, we don't do that anymore. Ok, can I have some wash cloths and hand towels, got told they didn't give those out till after 5 to come back. Drug deals were going on in the back parking lot. Did not feel safe at all!!!!

I am a 3rd party paying for family member in San Ramon extended stay. Not all in a day, I have spoke several times to Amani, Marybel and once to Alex all over the phone. I have to say they are the most polite, courteous professional front desk employees. They are an asset enjoy speaking to them. They are very appreciated. They take the time to make to answer my questions and patient. It's really nice to see this rare kind service.

Fast and Easy check-in.Tanisha was a great helpI stayed at the Extebded Stay on 915 Harrelson Dr.in Fort Walton Beach ,Fl and will def.be back and I def.recommend.

I will NEVER stay at again or refer anyone to this hotel in Colorado Springs. I was flooded out of my apartment, so my disabled son and I needed a place to stay. They put us on the 3rd floor with a broken elevator and 2 nights cost me $739.27. We actually only stayed one night but checked out after 11am so I was prepared to eat the second night's stay. I was told I would not be charged for the rest of the booking since I was able to stay with a friend until I could get back into my place. When I realized my card had never been refunded the difference, I contacted the local manager (Denise) and she said she would contact and refund me once she checked the cameras to make sure I didn't actually stay there. Nearly 3 weeks later, no response and no refund. Horrible customer service while taking advantage of someone in a bad situation. Bravo!

I enjoyed my experience at Extended Stay. The staff is very friendly. Ozo, Rihana, Nora and the rest are very helpful. If I needed something they got it for me. My room was clean and always stocked with toiletries. I am not sure I spelled the ladies names correctly, but I do know they were the best and the Company should be very proud to have them as employees, they always had a smile.