autopom!Reviews of extended-vehicle-warranty.com

4.7436 reviews
Insurance
22651 Lambert St, 102, LAKE FOREST, California

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autopom!

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About autopom!

We are autopom! The name “autopom!” represents “automotive peace of mind.” We are all about helping you have less anxiety about the high cost of unexpected auto repairs so you can have the benefits of owning a vehicle without all the worry and enjoy what we like to call automotive peace of mind or “autopom!”Our name features an exclamation point to highlight that we stand apart from other call centers in the industry that prioritize profits over customer needs. We prioritize your satisfaction as our valued customer. During the sales process, we practice honesty and transparency. After the sale, we are committed to providing exceptional customer service throughout the term of your protection plan.Like other companies in the industry, the policies we sell are administered by third parties. autopom! has enjoyed a successful record since 2010 by partnering with top brands such as Mercury Mechanical Protection, Enterprise Financial Group, and Omega Auto Care.Most claims are processed without needing autopom!’s intervention, but some claims may require a little assistance in rare cases. That’s why autopom! established our Customer Advocacy program. Occasionally when a claim does not meet a client’s expectations, we encourage our customers to contact us for assistance. Our team here at autopom! Will carefully listen to the customer’s concern or complaint, review the customer’s policy, and call the applicable claims Administrator and repair facility as necessary to guarantee that the customer is treated fairly per the terms of the policy.In summary, autopom! is dedicated to providing our customers with the peace of mind they need when faced with costly and unexpected auto repairs. Partnered with some of the top administrators in the industry, allows us to offer high-quality protection plans at an affordable price. Through our Customer Advocacy program, we guarantee that each customer is treated fairly according to the terms of their policy. Our commitment to excellence has

autopom! (extended-vehicle-warranty.com) has 436 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: extended-vehicle-warranty.com
Website: extended-vehicle-warranty.com
Category: Insurance
Location: LAKE FOREST, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 19% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LaShawn A.

Nov 28, 2025

Absolutely horrible

Absolutely horrible. I recently needed some repairs on my vehicle. I took it to a shop and provided them with the warranty company info and they put in a claim. The warranty company called me probing me to see if I've been keeping up with maintenence. Then required that I provide them with proof before theyd move forward. I provided that information and sent it to them, then the repair shop did their diagnostic. What was wrong, was covered by the warranty. So I am thinking that I am good, right! WRONG! Here is where it gets sketchy. The repair shop provided them with an estimate of 2k with parts and labor. The warranty company comes back saying according to our research it should only cost $1k! And thats all we're paying. So the repairs were made ( 2 out of the three issues found) . I get to the repair shop to pick up my car after a week of run around, and they tell me the warranty company only paid them $895 not even the full 1k!?! My out if pocket was $795, when it should have been a $100. So, basically this warrantly company collects premiums and then pays what they want toward repairs should you actually need work done even if what's wrong is covered. I still have another repair that needs to be made and they didn't even cover the diagnostic charge, which is standard Take your money elsewhere because I've never had these issues with Endurance!

Response from autopom!Jan 16, 2026

We’re sorry to hear about the frustration described in this review. Based on the Trustpilot username provided, we were unable to identify this reviewer as a customer in our system; however, we still want to take the opportunity to address the concerns raised for clarity and transparency. Vehicle service contract claims are administered by the licensed claims administrator listed in the contract - autopom! All claim decisions are made in accordance with the contract terms, verified diagnostics, approved labor times, and prevailing labor rates in the repair facility’s market. It is standard industry practice for administrators to request maintenance records and to validate repair estimates before authorizing payment. In some cases, a repair facility’s estimate may exceed the administrator’s approved labor time or labor rate. When that occurs, the administrator may approve a lesser amount based on industry labor guides and regional pricing data, and the customer may be responsible for the difference. Diagnostic charges are also commonly excluded unless the contract specifically provides coverage for diagnostics tied to an approved repair. We understand how disappointing and confusing this process can feel, particularly when expectations don’t align with the final outcome or when comparing experiences across different providers. While we always advocate for fair and timely claim handling, approvals, and payments must remain consistent with the contract and administrator guidelines. If the reviewer is willing to contact us directly with identifying details, we would be happy to review the claim and provide additional clarity.

About autopom!

autopom! (extended-vehicle-warranty.com) has 436 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: extended-vehicle-warranty.com
Website: extended-vehicle-warranty.com
Category: Insurance
Location: LAKE FOREST, California
Listed on Five Star Index: 2026

autopom! reviews

436 approved reviews, newest moderated first

Timothy / Jennifer A.
Nov 29, 2025
Ezcellent sales experience
Robert was an expert sales consultant. Very knowledgeable and helpful.p
LaShawn A.
Nov 28, 2025
Absolutely horrible
Absolutely horrible. I recently needed some repairs on my vehicle. I took it to a shop and provided them with the warranty company info and they put in a claim. The warranty company called me probing me to see if I've been keeping up with maintenence. Then required that I provide them with proof before theyd move forward. I provided that information and sent it to them, then the repair shop did their diagnostic. What was wrong, was covered by the warranty. So I am thinking that I am good, right! WRONG! Here is where it gets sketchy. The repair shop provided them with an estimate of 2k with parts and labor. The warranty company comes back saying according to our research it should only cost $1k! And thats all we're paying. So the repairs were made ( 2 out of the three issues found) . I get to the repair shop to pick up my car after a week of run around, and they tell me the warranty company only paid them $895 not even the full 1k!?! My out if pocket was $795, when it should have been a $100. So, basically this warrantly company collects premiums and then pays what they want toward repairs should you actually need work done even if what's wrong is covered. I still have another repair that needs to be made and they didn't even cover the diagnostic charge, which is standard Take your money elsewhere because I've never had these issues with Endurance!
Response from autopom!Jan 16, 2026
We’re sorry to hear about the frustration described in this review. Based on the Trustpilot username provided, we were unable to identify this reviewer as a customer in our system; however, we still want to take the opportunity to address the concerns raised for clarity and transparency. Vehicle service contract claims are administered by the licensed claims administrator listed in the contract - autopom! All claim decisions are made in accordance with the contract terms, verified diagnostics, approved labor times, and prevailing labor rates in the repair facility’s market. It is standard industry practice for administrators to request maintenance records and to validate repair estimates before authorizing payment. In some cases, a repair facility’s estimate may exceed the administrator’s approved labor time or labor rate. When that occurs, the administrator may approve a lesser amount based on industry labor guides and regional pricing data, and the customer may be responsible for the difference. Diagnostic charges are also commonly excluded unless the contract specifically provides coverage for diagnostics tied to an approved repair. We understand how disappointing and confusing this process can feel, particularly when expectations don’t align with the final outcome or when comparing experiences across different providers. While we always advocate for fair and timely claim handling, approvals, and payments must remain consistent with the contract and administrator guidelines. If the reviewer is willing to contact us directly with identifying details, we would be happy to review the claim and provide additional clarity.
JD
Nov 27, 2025
Knowledgeable & Customer Centered
Knowledgeable agent and not pushy for a quick sale. I appreciate the respect for customer budget.
John K.
Nov 27, 2025
Cost is a little high
Cost is a little high
Stephen / K.
Nov 12, 2025
Very happy with purchases and warranty claims
I called to inquire about purchasing a 2nd warranty. The guy who answered the phone stated that Robert, who helped me two years ago, is there and asked me if I wanted to speak to him again! I did and made my second purchase. In November 2025, I called Robert for a 3 warranty. I have used my warranty twice so far and have had no problem! The adviser at the dealership told me that my warranty company was nice and easy to work with. My wife and I are very happy with Autopom! and Robert! Thanks!
Kenny H.
Nov 11, 2025
Kenny
Mr. Robert is awesome to deal with.
Paul W.
Nov 11, 2025
Monique was professional and patient
Monique was professional and patient. Customer service was exceptional
Scott D.
Oct 30, 2025
Robert was great help!
Robert was great help and remained patient with the number of questions I had. The enrollment process was easy as well.

autopom!Reviews of extended-vehicle-warranty.com

About autopom!

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autopom!Reviews of extended-vehicle-warranty.com

autopom! reviews

Ezcellent sales experience

Absolutely horrible

Knowledgeable & Customer Centered

Cost is a little high

Very happy with purchases and warranty claims

Kenny

Monique was professional and patient

Robert was great help!

About autopom!

About these reviews

More in Insurance, California

SR22 Insurance - SR22Savings.com

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Farmers Insurance - Justin Dutcher

autopom! reviews

Ezcellent sales experience

Absolutely horrible

Knowledgeable & Customer Centered

Cost is a little high

Very happy with purchases and warranty claims

Kenny

Monique was professional and patient

Robert was great help!