We are autopom! The name “autopom!” represents “automotive peace of mind.” We are all about helping you have less anxiety about the high cost of unexpected auto repairs so you can have the benefits of owning a vehicle without all the worry and enjoy what we like to call automotive peace of mind or “autopom!”Our name features an exclamation point to highlight that we stand apart from other call centers in the industry that prioritize profits over customer needs. We prioritize your satisfaction as our valued customer. During the sales process, we practice honesty and transparency. After the sale, we are committed to providing exceptional customer service throughout the term of your protection plan.Like other companies in the industry, the policies we sell are administered by third parties. autopom! has enjoyed a successful record since 2010 by partnering with top brands such as Mercury Mechanical Protection, Enterprise Financial Group, and Omega Auto Care.Most claims are processed without needing autopom!’s intervention, but some claims may require a little assistance in rare cases. That’s why autopom! established our Customer Advocacy program. Occasionally when a claim does not meet a client’s expectations, we encourage our customers to contact us for assistance. Our team here at autopom! Will carefully listen to the customer’s concern or complaint, review the customer’s policy, and call the applicable claims Administrator and repair facility as necessary to guarantee that the customer is treated fairly per the terms of the policy.In summary, autopom! is dedicated to providing our customers with the peace of mind they need when faced with costly and unexpected auto repairs. Partnered with some of the top administrators in the industry, allows us to offer high-quality protection plans at an affordable price. Through our Customer Advocacy program, we guarantee that each customer is treated fairly according to the terms of their policy. Our commitment to excellence has
autopom! (extended-vehicle-warranty.com) has 436 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
extended-vehicle-warranty.com
Website
extended-vehicle-warranty.com
Category
Insurance
Location
LAKE FOREST, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 19% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The warranty hasn’t even taken affect yet. So far, the buying process was very pleasant and simple. The concept sure beats other companies, with a one contact approach from cradle to grave.
ST
Steve
Always great to work with Dacey!
Always great to work with Dacey!
SD
Scott / D.
Easy to work with on purchase.
Easy to work with on purchase.
MJ
Matthew J.
Autopom is a scam.
Autopom! is a scam. What they don’t tell you is they are simply a middleman, and they aren’t actually backing up the warranty. If the company they use for the warranty doesn’t want to honor the warranty for any reason, there is literally nothing they can or will do to honor the warranty. This company has NO INTEGRITY.
I purchased a warranty from them because of their smooth-talking salesperson. He promised it would cover my vehicle and that I could rest assured the CEO would honor the warranty. He told me the only thing I needed to know was there was a one month and 1,000 mile period that nothing would be covered to prove there wasn’t any preexisting condition. That sounded fair.
We bought our vehicle and drove it for over 6 months and thousands of miles. Then one day, the vehicle started having issues. Long story short, the engine had gone bad. When we tried to get the warranty to cover the fix, they wouldn’t. The warranty company hired someone in Texas to do a background on my vehicle and they called a mechanic shop in Ohio where my vehicle was taken by a previous owner (I never met this person because I bought my vehicle from a dealership). During this visit, there was the possibility given that something might be wrong, but it would be thousands of dollars to break down the engine to check and the owner declined. He then decided to sell/trade in the vehicle for something new. The agent in Texas determined that this meant my issue was probably a preexisting condition and they declined it. There was no proof and the fact we drove it for 6 months and thousands of miles meant nothing. They just decided they thought that was proof. There’s no appeal process and there’s no way to even talk to someone who can help. When I talked to the person in Texas he was apologetic and said this is what the company hires him to do. They literally hire someone (third party) to try and disqualify the warranties.
Autopom! uses this company and they don’t care. The CEO talked to me on the phone and said that after reviewing the audio recordings of my sales call that the sales agent “oversold the warranty”, which is a nice way of saying he lied to me. Later the CEO reversed his opinion when I challenged the integrity of him and his company and said everything was handled correctly. I want to be clear that the CEO of Autopom!, Michael Jones, said that how I was treated was correct. Autopom! is ok with the warranty companies looking to disqualify the warranties.
PLEASE NOTE – every positive review for Autopom! is for the interaction with the salesperson and not the warranty coverage. The company is a scam.
RESPONSE TO THEIR RESPONSE: You will see that he did not refute a single thing I wrote. NOT A SINGLE THING. They are are a third party that have no ability to back up a claim. The adjuster found something in my vehicle's history before I bought it that is impossible to determine what it was. What they deem as “A breakdown that is reasonably determined to have existed prior to the contract purchase date of the date coverage takes effect" can be ANYTHING THEY DEEM REASONABLE. There is no appeal process. If they don't want to pay, that's it.
Not only is this company unethical, but they go and try and respond to every negative review by acting like they did the right thing. The CEO and Owner Mike is unethical.
Response from autopom!Jun 27, 2022
Thank you for your review, Matthew. To clarify a few things, like our competitors, autopom! is the retailer of vehicle service contracts. The Policy Administrator, a 3rd party, is the obligor of the contract (the legal entity obligated to perform under the contract). The Policy Administrator makes all claim decisions per the terms of the contract. The Policy Administrator’s employees that review claims are called Adjusters.
In our position as the retailer, autopom! has zero incentive to see claims denied. We want our clients happy so we can continue to earn their business, as well as any referrals from friends or family.
A vehicle service contract protects your vehicle from unexpected mechanical and electrical breakdowns per the terms outlined in your policy. One of the terms from Matthew's policy under the section, “Exclusions from Coverage” states the following is excluded: “A breakdown that is reasonably determined to have existed prior to the contract purchase date of the date coverage takes effect."
When a claim is filed, Adjusters are required to do due diligence which includes reviewing maintenance records, speaking with the repair shop, verifying diagnosis, and reviewing the CarFax. This is a standard procedure that all Policy Administrators perform.
In this case, the CarFax had an entry from just prior to the policy purchase date that caught the attention of the Adjuster. He contacted the repair shop that filed that entry to CarFax and received a copy of a Repair Order from them. The Repair Order was dated 04/19/21, five weeks prior to the policy purchase on 05/25/21, and diagnosed a serious engine condition including a quote for an engine replacement. The previous owner of the vehicle declined to have those repairs made and promptly sold the vehicle.
It is extremely unfortunate that Matthew was not informed of the engine condition when purchasing the vehicle, however the Adjuster had no alternative but to deny the claim because the pre-existing engine condition was clearly documented, and repairs were declined.
Matthew came to us for assistance shortly thereafter. In preparing to respond to Matthew’s inquiry, I listened to the call recording from when he purchased his policy. I feel the sales agent did an accurate job describing the components that were covered by the plan. During the call, the sales agent described what distinguishes autopom! from the competition - our Customer Advocacy Program. He made the statement that the autopom! CEO would “get on the phone to make sure bills are paid.” On this point, I admit the agent's statement was imprecise and may have "oversold" the customer on what my involvement can accomplish. The agent was referring to the CEO making sure bills are being paid per the terms of the contract.
Unlike many companies in our industry, I want to ensure my clients are treated fairly and claims are being paid per the terms of each contract sold. If a client feels they are not being treated fairly or their policy administrator denies a claim that the client feels should have been paid, I will always have my team investigate the issue and see if there are grounds to appeal the denial.
I appealed Matthew’s case to the claims manager at the Policy Administrator’s office and was quickly shut down due to the documentation clearly outlining a major engine problem that was not repaired.
Matthew requested cancellation of his policy after the final decision was made, and I chose to provide him with a full refund due to the circumstances.
BR
Brian
Outstanding company
Outstanding company, very respectful and true full. Explained everything to the point.
GE
GENE
As I was watching the Stanley cup…
As I was watching the Stanley cup playoffs, I noticed the phrase Olive.com on the ice near the blue line. I was happy to realize that my new mechanical breakdown insurance was from olive.com and felt that I had made a wise purchase.
JD
Jerry D.
The agent was very knowlegable and…
The agent was very knowlegable and helpful
Response from autopom!Jun 20, 2022
Thank you for sharing your experience! I trust you will enjoy many miles of automotive peace-of-mind - autopom!
JO
John
I had used Autopom for a car I owned…
I had used Autopom for a car I owned years ago and found them to be a very reliable insurance provider. I had a couple of repairs required and they were easy for my auto repair shop to work with. I now have purchased a GMC Sierra 1500 and have insured that with them as well.
Response from autopom!Jun 20, 2022
Appreciate you sharing your experience with autopom! and especially appreciate your repeat business!
