Extend, IncReviews of extend.com

This extend.com is totally a scam. When I bought this service, they claimed that even the sofa has a dirty mark, the seam was broken, they will come and fixed it. But when I tried to file a claim, uploaded the pics, and they immediately denied the claim without a reason. And I called, the customer service replied the seam broken was not included in the claim. But on extend.com , there is a choice of seam as the claim reason. I am thinking , if the seam broke was not the a reason for claim, then what can happen to sofa seam? Ridiculous!

Waste of money I was better off not getting the protection plan. My vanity mirror came loose off the cabinet and shattered on the floor. They automatically denied the claim. They responds was the cabinet may still be under manufacture warranty with bed bath and beyond. So I called bed bath and beyond and was told it’s 30 days after purchase. Extend didn’t even bother to fact check this because if they did they would see on the listing page that the warranty is only for 30 days. Extend and bed bath beyond are scammers!

Automatic claim denial. Don't bother purchasing their warranty. They entice you but never deliver their promises.

Awful company. Schedules repairmen who are a scam and never show up. They just keep rescheduling over and over until you finally die of old age or give up.

I have the 2 year extend warranty plan and I have 2 holes in the top tread part of my tire that i've been driving on for over a year and they denied my claim for a replacement. They said because of the tread is not worn enough basically what they saying. So because these cheap bastards here don't want to honor my claim, I'm now riding on a tire that has both a tire plug and a patch on the other side of the tire. THIS PLAN IS A COMPLETE RIP OFF AND USELESS. THEY HAVE A BOGUS PROTECTION PLAN FOR THE CONSUMER. If i would've knew then what i know now, I would've NEVER bought a warranty from these scammers

I spilled wine on a chair with a warranty, and because I tried to clean it first they denied my claim, which is ridiculous. I was actually trying to avoid filing a claim but I guess because I attempted to resolve it first, that was a problem. It's a complete sham and they will come up with any excuse to deny a claim. Save your money!!!!

So I am just relaying my experience here but Extend insurance was added to my internet order without my knowledge and was charged. When I saw the charge on my invoice the provider was happy to take it off but spent time trying to encourage the service (ie upsell) which I thought was odd. After thinking about it, I now believe companies partner with Extend and receive kickbacks or percentages or whatever you want to call it. Otherwise, why would the company I am receiving my auto parts from spend effort trying to convince me of the merits of this insurance. But I live in a reasonably good neighborhood and don't need it. Just beware; the shippers usually already have their own insurance although the claim process is long and possibly lacking. Edit : Sent Extend my contact info but my comment really stands as-is. (1) Delivery insurance seems like a dubious asset unless conditions warrant. (2) Customers of goods should be given the opportunity to "add" delivery insurance instead of putting it there w/o customer knowledge and (3) People should be aware that companies like Extend may split profit between their clients in order to generate greater income. I don't necessarily blame small businesses for falling for it since it is probably very difficult to make a profit but it seems to me like there should be other ways to do that than offering this service. Reading other Trustpilot reviews of this company seem to corroborate my opinion here. Not much else to say here.

I am very disappointed with extend furniture warranty. I bought my recliner. Have two years extended warranty on it.. The recliner was broken. my chair tipped to one side. The fabric is stretch. The strain is stretch.. The technician came out to check. He told me that he is going to screw back the screw in where the screw came out. it it’s still tipped to one side. I have a bad issue and that have contribute to my bad pain. because the chair is not even distribute with sprained. If the technician repair the screw is not going to change the fact that the spring is stretch and the fabric is stretched and messed up wrinkle. this company refused to do what is right. Before I bought the furniture, they told me that if anything wrong with my chair, they will replace it. They are not leaving to what they promise they are customers. I feel like I have been scammed.. I am office income disabled. I do not have money to go buy another chair..