Derek
The worst warranty service you’ll ever get
If I could possibly rate this company lower, I would. For over three months, this company has made a simple tire replacement as difficult as possible. Between ordering the wrong parts and every request or escalation requiring 1-3 business days to get any kind of traction without any real solutions, this company has managed to make me waste substantially more money and time than the warranty was ever worth. I regret ever getting this warranty and warn everyone else to avoid the company like the plague. Their initial customer service team is extremely polite; this is to mislead you from their unbelievable ineptitude. DON’T USE EXTEND.
Response from Extend, IncNov 20, 2025
Thank you for sharing your feedback, Derek. We sincerely apologize for the experience you’ve had and we recognize the inconvenience this may have caused. Although we weren’t able to reach you by phone, we remain committed to ensuring a positive resolution and we’re here to support you with anything further you may need.