Extend, IncReviews of extend.com

I received a package that was damaged during transit and 2 items were lost (through the hole in the package) I tried submitting a claim on 3 separate occasions online but just got back an error screen that read " thats out bad, try again later". I then called customer service and explained my issue. They communicated that they actually got my claims even though I never received any confirmation on my end. After submitting yet another claim over they phone I was told id receive an email with further steps....I never did. I once again called Extend days later where they informed me my claim was denied (never received word of this through email) because they don't cover missing products even though the package was damaged. Their explanations of what is covered online is confusing and misleading. The company could improve by improving communication and clarifying what they do and don't cover. I would not recommend using their shipping protection

Paid for shipping protection from CJ Pony parts, issues with shipping but my claim was immediatly denied with no explantion given. I got screwed by CJ Pony and this company.

It was waste of money. Purchased key cutting machine with $300 warranty plan, when internal battery failed I submitted claim. Extend opened the case and never covered anything, every time i called they saying they need 72 hours to get back and no one called me back. Total scam , don’t waste your money!

**Review Updated** I had a major issue with an order from Midway USA. Reaching Extend customer service with the schedule I work was a challenge. Once I reached them, they took care of me immediately. The only reason I didn't update my review to 5 stars was their customer service hours need to be extended later into the evening hours, especially for those of us who live in MST and PST time zones.

I would give ZERO stars if I could. We paid $550 extra on our furniture to cover ANY rips, tears, mechanical issues on the recliner. We have had the furniture for right at 2 years and are having a bunch of issues and they keep denying our claim! I would NEVER purchase a warranty from them again. TERRIBLE customer service!

What a runaround, purchased items from Midway USA. Delivered to someone else. Told by EXTEND that I have to contact UPS. Midway told me that was not right. Extend now says that I have to wait for UPS to finish their "investigation" BS!! I just want my paid for order.

Extend is a scam company. I purchased a 2 year warranty with them via Senior.com for a kneeling chair. The kneeling chair was damaged - photos were sent and my claim was denied within minutes. They didn't even review it, it seems. I have AVN and this chair is a medical necessity, the fact that a company is so careless after we the consumer takes care to purchase a protection plan is utterly disheartened. Would not recommend this service at all.

My experience with Extend was a mix of frustration and appreciation. On the negative side, the process took much longer than I expected. My claim was opened months ago, and throughout that time I received different explanations and updates that did not always match up. The delays were stressful, especially since I needed the reimbursement to replace my sons bike. It often felt like the communication between Extend and the manufacturer was not consistent, which added unnecessary time and confusion to the situation. With that said, the positive side came from the support I received from Whittney. Once she stepped in, the experience changed completely. She communicated clearly, stayed on top of the issue, and made sure I understood what was happening and why. She also made an exception so that I could receive the full limit of liability without deductions, which I truly appreciated. She handled everything with patience, professionalism, and real care for the outcome. If the entire process had the same level of service that Whittney provided, it would have been a smooth and outstanding experience. She represents exactly what a warranty company should stand for, and I am more than willing to share her excellent service with her leadership team. Overall, while the claim took far longer than it should have, the resolution and the customer service I received at the end made a very positive impact.