Extend, IncReviews of extend.com

I bought a warranty from BBQguys for this company, it was clearly described by email to me saying specifically they would send a tech to my home, it was easy, all I had to do was ask. Extend.com is trying to pretend they don’t have to do that. The cs agent said it “was a shame” they sold me a policy to service when they don’t in fact have a technician. My sales agent’s email also says (I have the email and sent to BBQ) if they couldn’t fix it after 3 tries they had to replace with a brand new one. Extend said they won’t service it and they sent a credit only good at BBQguys for $4299, when the item is now $4699, not including tax, plus I would have to have a plumber come and how am I supposed to dispose of the old machine? My warranty was for “replacement” with “brand new” NOT a dollar amount. Getting the run around from BBQguys also, waiting to hear from them tomorrow. Extend emailed me trying to cite a terms and conditions page that was never part of my order. I was sold a warranty for in-home service and full replacement clearly in writing. This sounds like Fraud to me. *** In reponse to below, they know exactly who I am bc they sent another email denying the proper coverage today. BBQGuys and Extend.com sold me a plan promising repair and then if can’t be fixed replacement with brand new item just like it- NOT a dollar amount. Now they are shortchanging me. This is fraud. Whether they are jointly responsible or not IDK, but the two companies in conjunction conspired to take me money and not fulfill promises made in writing to me which they know. *** Update- after hours of work calling, emailing, writing these reviews and posts they adjusted the credit to ship me a new machine, but of course only by curbside delivery and they mislead me as to when it would be delivered which caused more problems as I had to get the delivery company to reschedule after “customer service “ from bbq guys rude and unhelpful. Now I have delivery but of course I will have to pay my plumber to replace and install it. So still not the outcome I was promised. No more Extend or BBQguys!

I am writing to express my extreme frustration with the handling of my account and my ability to file a claim. I called to place a claim and was informed that my contract was canceled, yet simultaneously told that the company had no record of my contract. After I provided a copy of the contract via email, I called and was told it would take seven business days to "create" the contract in their system, followed by four business days to receive an email allowing me to file a claim, and an additional seven days for that claim to be reviewed. These delays are unacceptable. While the company has had no issue collecting my money, they have placed numerous hurdles in the way of fulfilling their contractual obligations. This review made all the difference. The company contacted me the next business day and resolved the issue. Thank you.

I purchased a love seat from Ashley furniture in March of 2025. I recently noticed a nail protuting from the frame causing damage to pillows and providing me with uncomfortable seating. I have submitted claim by calling and emailing both Ashley furniture and Support.extended.com. I have gotten the run around from both customer services. I've given up on getting my furniture repaired or replaced and will never purchase anything from Ashley or extended protection service again

Their customer service is horrible. I will never pay for Extend shipping protection again. It’s so hard to get anything done. Save your money. It’s definitely not worth it.

We had some issues with Extend regarding our warranty for our mattress. Whitney reached out and helped us out tremendously. Thank you for your help. We really appreciate you. Saying goodbye to a bad night sleep with back aches!

Had a rough go of things but grateful they reached out and came up with a solution

Absolute garbage - auto rejected my claim for a stolen package with absolutely no follow up. I am now out $300 and do not have my product.

Problems were resolved