Express Passport Reviews | Read Customer Reviews of expresspassport.com

Express Passport Reviews | Read Customer Reviews of expresspassport.com

Express Passport reviews

397 approved reviews, newest moderated first

Nancy S.
Jun 5, 2018
So easy and so fast!!!
So easy and so fast!!!
Response from Express PassportJun 5, 2018
Thank you so much, Nancy, for your feedback! We sincerely appreciate your choosing us, and we wish you safe and happy travels!
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Jennifer S.
May 31, 2018
Could not be happier
Could not be happier! We needed a second passport to travel while our original passports were being held for visa approval. The staff at ExpressPassport were super friendly and helpful and everything went like clockwork! Again, we could not be happier with their support, tracking process, and timeliness! Great experience; highly recommend!
Response from Express PassportJun 1, 2018
Thank you so much for your feedback, Jennifer! We are thrilled to hear that you had such a positive experience with our team, and we wish you safe and happy travels!
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Baruch M.
May 29, 2018
Efficient, speedy, non-nonsense
Efficient, quick, no-nonsense. Somewhat expensive and a shipping label would be a great help, but all one needs for speedy delivery. Warmly recommended.
Response from Express PassportMay 31, 2018
Thank you so much for your feedback, Baruch. We are thrilled to hear that you had a positive experience with our team, and that we were able to get you your passport quickly. Thank you for choosing us, and we wish you safe travels!
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A R A.
May 25, 2018
First Class Service!
If you're looking for a first rate Passport Expediter: look no further. I researched 5 competitors and ultimately decided on Express Passport. They consistently update their customers via email with status notices on document submission, processing, completion and delivery. All of the reps (especially Jess and Josh) are available via email or phone to clarify the process or even provide additional details on your passport request. The employees are professional, courteous and patient - they make you feel like your passport is the only one they're working on. I will always highly recommend Express Passport and appreciate that my passport renewed in time for my Mexico trip.
Response from Express PassportMay 25, 2018
We are thrilled to hear that you had such an amazing experience with us, and we deeply appreciate your sharing your feedback with us. Our team works hard each day to make passport processing fast and easy for our customers, and we are so happy that hard work paid off in your experience! We sincerely appreciate your choosing and trusting us, and we wish you safe and happy travels!
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DAVID T.
May 24, 2018
This by far was too easy
This by far was too easy , I hope Express Passport and myself are still here 10 years from now so I can use there service again …..
Response from Express PassportMay 24, 2018
Thank you so much for this unbelievable feedback, David! We are thrilled to hear that you had such a positive experience with our team. We sincerely appreciate your choosing and trusting us, and we look forward to assisting you with any of your passport needs in the future. Until we meet again, we wish you safe and happy travels!
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Joe R.
May 22, 2018
Deficult Getting Refund, but they finally honered it.
After I posted this they called me and ensured I got my refund. So, I don't know if the passport service is good as I could not use it due to a time crunch, but they are not thief's as I originally thought. I received their initial documentation and realized they could not deliver the passport in time. With-in minutes I wrote them notes and text messages to cancel my ordered. It has been 45 days and it is still sitting in dispute with my credit card company. Expresspassport.com never replied to any of my notes, and when I attempted to call to cancel, I was transferred and put on hold for ever.
Response from Express PassportMay 22, 2018
Joe - we are so incredibly sorry to hear that your experience has been anything less than ideal. We work in an emergency industry which means that customer service and care are our top priorities - whether the service can fit the needs of the customer or not. We would like the opportunity to look into your case and see if we can come to some resolution. A team member will be reaching out to you shortly. Thank you!
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David T.
May 22, 2018
Excellent service
Excellent service. Got my passport a day early even.
Response from Express PassportMay 22, 2018
Thank you so much, David, for your amazing feedback! We are thrilled to hear that you were so happy with the service, and that we were able to get you your passport so quickly! We sincerely appreciate your choosing us, and we wish you safe and happy travels!
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K. A.
May 19, 2018
Stellar Customer Service
Stellar Customer Service! Express Passports exceeded all of my expectations and made me feel reassured in their services. The process was easy to follow and the detailed instructions were very helpful. The turnaround time was quicker than expected.
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