Express Movers Services IncReviews of expressmoversservices.com

We wanted to write to tell you how displeased we were with your service. First the gentlemen spoke nearly no english. They did not mark/tag each box/item. You were obviously hired as a third party with Frontier Moving. We have a missing TV, Chrome ceiling fan, missing irreplaceable framed cub scout uniform with awards and a Virginia Tech campus framed sketch from the 1970’s. A broken coat rack and most of the boxes were either badly banged up or the plastic cracked. We have placed a claim with CSI. I hope you will be honoring the basic coverage of replacement value included with the your service. The only thing I can say positive about them was they delivered on time. Terribly expensive. I will also be pursuing with the insurance company if the drivers were actually legal or illegal immigrants. They spoke practically no English. They had to play a message on their phone. I want to know if they actually pass their drivers license test. I don’t know if you need a special one for the size of truck, they were driving.

Terrible moving company. Hired them through a broker. Got an estimate. Movers arrive after midnight after rescheduling multiple times and looking at the same list of items (actually less!) and somehow the estimate jumped 250 cubic feet and they designated normal sized furniture as bulky for additional fees and add-ons. Then, they arrive late and of course my items look like they’ve been thrown around. They didn’t want to take their trash to the dumpster claiming it costs them extra to do so (never heard of a moving company not taking their trash out). I finally unboxed my television and see that they somehow dropped or threw my TV around so hard that it broke through the styrofoam cushions, protective box, additional protection and shattered the screen. Do not hire them and if they somehow wind up as your movers after booking through a broker, CANCEL. Do NOT hire this company. Please. They do not care about your items.

The company picked up my things on July 31st. After nearly two weeks there is no delivery details, I have no idea where my belongings are, and I am sleeping on the floor with no clothes for my new job since I was told the items would've arrived by now. Do NOT recommend this company if they can't keep track of the items they move and deliver on time.

I scheduled a long distance move from New York City to Atlanta for a May pick up and June 2nd delivery with a company called Brightside that turned out to be an equally bad broker service – meaning all the promises about ensuring timely pick up and delivery date was all just lip service. After selling the contract to Express Movers Inc., everything spiraled down hill from there and ended up costing me thousands of dollars in extra moving costs and damages that will now go to litigation as they refuse to engage in any type of customer service. At least three of their employees agreed with me that this whole situation is just wrong. Once they (Moshe Gamay and Jay Al Khatib) have the money in their pocket, they will stop picking up calls and will instruct their employees not to pick up or return your calls. 1) MOVING PROCESS i. They would/could not confirm an actual move pick up date/time until less than 12 hours before my "scheduled" window. They ended up coming 8.5 HOUR LATE!!! Same for delivery -- everything is an "estimate" despite what they promise you and when things hit the fan, they point to the small print which basically says they owe you pennies on the dollar for any damages and that there are no guarantees for anything. ii. Delivery was a bigger nightmare. They showed up three days before my earliest scheduled move in date (before my new place was even vacated by the last tenants and before my lease even began). When I let them know their mistake, it resulted in days of delay as they detoured down for another move in Florida. As a result I lost hundreds of dollars in my lease as the apartment sat completely empty and unusable, and my having to pay for a hotel to stay in. 2) PRICE. The delivery estimate that they quote you is arbitrary. No matter what they quote, you will likely pay almost double after they've loaded the truck. Read the reviews. I was quoted $1700 for my move, which was supposed to include packing services. At the end of this, I ended up paying $2600 -- not including the thousands of dollars in damages and extra expenses due to their mistakes. Upon arrival, no one seemed to really know what was going on, and not only did they disregard clear instructions for what should go and what should stay (which also cost me very dearly), the packing and loading job was disorganized and extremely inefficient (i.e. not filling up boxes all the way so they could charge extra for additional boxes, packing items that were to be thrown away, again, using up extra boxes). Don't make the same mistake I did and try to save money -- it will come back and end up costing you at least double the difference and a huge amount of stress and headache. 3) DAMAGES. i. Half of the furniture that was valuable enough for me to bring down with me was completely destroyed. Legs were broken off of chairs and dressers, furniture that should NOT be disassembled for some reason was taken apart (with no way to reassemble without completely severely compromising its integrity and aesthetic), TV boxes must have been thrown about, as one was broken and useless upon arrival and had to be thrown out. Glassware that they packed for me was shattered and broken. ii. Your property will NOT be looked after -- boxes will arrive comically crushed and torn. During my sales call, I was sold that items would be stored in a secure and safe environment until delivery. We were shocked to see the state of the delivery truck when it finally arrived. The back was just open during transit--IN THE RAIN. Boxes were soaked, almost a quarter of all my clothing and shoes (thousands of dollars worth) were completely destroyed. 4) Customer service = NONEXISTENT. When the delivery finally arrived, they sent ONE PERSON! While Ismail was a lovely gem of a human, it was an impossibility that he could complete this move on his own. He brought one small dolly with him which could barely fit a few small boxes on it, much less my extra deep king mattress and any furniture pieces. My fiance saw him struggling to even budge the mattress in the truck and we ended up doing 70% of the actual lifting and moving ourselves. THIS IS NOT WHAT WE PAID THOUSANDS OF DOLLARS FOR. I was told that the company would get back to me on a refund or some type of resolution. Never happened. 5) LACK OF ACCOUNTABILITY. During the delivery and after, Ismail expressed his sympathy and shock at the state of some of the damage to my property. He was on the phone with his boss, Jay, a few times and they acknowledged error on their part and I was told I would be compensated. After they left, NOTHING. What do I get? A month of run around, hostility, and now verbatim "It was your choice to help with the move" -- I have screenshots of text conversations where they promised some type of restitution that they're now backtracking on. This company has no conscience.

Tried to extort $10k from me. Bait and switch garbage movers.

I hired Frontier Moving Services, not realizing they subcontract to Express Moving Services Inc. a deceptive, careless, and scam-driven company. Initially quoted for 763 cubic feet, Express demanded $2,125 more on pickup day before loading anything claiming I’d go over capacity. I argued with “Anothy” for three hours, explaining the quote should have matched the box sizes used. They packed inefficiently half-empty boxes and oversized materials not what I agreed to. I was forced into a verbal agreement to pay $1,007 more, even though I went over by only 237 cubic feet, not the 500 they falsely claimed. An hour after they left, my firearm went missing despite clear verbal instruction not to pack it. I had to drive over an hour to meet the movers, who had thrown my boxes on the side of the road, and it was not found until delivery At delivery, they refused to reassemble my furniture even though I paid for the service and threatened not to carry anything upstairs unless I paid another fee, despite that too being prepaid. Thanks to Colin at Frontier, those issues were eventually resolved. Then came the real damage: My $1,000 mirror shattered. 85” Samsung TV broken. Family member’s ashes missing. Boxes arrived crushed, mixed with someone else’s belongings, and were packed horribly: knives loose, candles leaking on clothes, glassware destroyed. I even had to tell them to take back boxes that weren’t mine. One mover was rude and combative, and they had to go to Home Depot to buy tools they should’ve had. Anothy admitted fault on a recorded call and promised compensation. It’s been a week. No response. No payment. No accountability. Express Moving Services Inc. is a scam. Frontier should be held responsible too. If you value your sanity, your belongings, or your wallet stay far, far away.

Stay Away from This Moving Company – You Deserve Better I’ve been dealing with Dolores, the supposed coordinator between pickup and delivery of my items. Our delivery was scheduled for April 20th. I called over 30 times that day with no response. The following Monday, I called another 20 times, only to discover there was no communication or record of my delivery being scheduled. Now, two weeks later, I’m still being strung along. Dolores became hostile and unprofessional—yelling at me for calling her “ma’am,” a common courtesy where I’m from. She insisted my items weren’t being held hostage, yet couldn’t give me a single clear date or time for delivery. I’m deeply concerned some of my belongings may be stolen or lost, and I have zero trust in this company at this point. On top of everything, they even threatened to charge me extra if I didn’t take down my original review—which I’m reposting here. Bottom line: Avoid this company. You’ll be disrespected, ignored, and potentially extorted. They need to hire professionals—not people like Dolores who belittle customers instead of helping them. BTW.. the men that unloaded our truck were delighted and quick, I feel bad that they have to deal with a Karen like Dolores! My original post I posted since nobody would respond: At this point my stuff has been stolen! I have been trying to reach them for days, and no answer. I have left over 10 messages and called 50x. I WANT TO KNOW WHERE MY STUFF IS ! why would you allow someone to state a day of delivery when you obviously don't. Now with no answer at all I just see as someone has stolen my entire life! Date of experience: April 20, 2025

Hired them to relocate my car from Auckland to Chch. They crashed their truck on a sunny Saturday afternoon wrote off my car in the process & didn't contact me until Monday, very very poor cowboy company.