Express Movers Services IncReviews of expressmoversservices.com

In preparation for our move, we contracted the moving company for a white-glove, full-service move. Prior to the move, the company conducted two walkthroughs of our home and provided a written estimate of approximately 1,000 cubic feet of household goods. After the second walkthrough, the company advised that the total could be slightly higher, so we proactively added an additional ~100 cubic feet to ensure sufficient space. On the day of the move, after arriving at our home and reviewing the items again, the movers abruptly stated that the volume was now approximately 2,000 cubic feet—double the original estimate—and informed us that the cost would therefore double. They refused to load a single item unless we immediately signed off on the revised space and cost. I asked whether we could prioritize essential items and adjust the load accordingly, but the movers refused any compromise. With no prior experience loading a household into a truck, no independent ability to assess cubic footage, and under extreme time pressure due to a same-day move deadline, we were placed in an untenable position. At that point, the company had already taken a deposit, and canceling would have resulted in the loss of thousands of dollars. Under this duress, we were forced to proceed. As a result, we paid over $11,000, despite being originally quoted approximately $6,000. Even after disputing the discrepancy with the company, they reduced the cost by only ~$1,000, which does not reasonably account for a 100% error in their original estimate. Awful and extremely traumatic experience.

I would never recommend Express Movers Services Inc. We were given a 12:00–3:00 PM pickup window, but the crew didn’t arrive until around 10:30 PM. I had to keep reaching out for updates because no one bothered to communicate the delays. Jessica was incredibly rude, dismissive, and unprofessional. Instead of helping, she made an already stressful interstate move even worse. The company was disorganized, and the experience was completely unacceptable. Save yourself the stress and choose another mover.

Went through a broker and they hired this moving company. It's been nearly 2 months and I still have no household items. They have given me the run around, lied to me, and I was treated very rudely. No one was able to tell me where my items are located. The price went up three different times. I have called twice a week for the last 2 weeks and now I can't get through. I am assuming they have blocked my number. I haven't been able to talk to the same person twice and I have to explain my situation every time. The broke I went through was Brightside out of Florida. Do not use this company.

Do not use this company. I used Express Movers Services for a move from New Jersey to Florida in September 2025 and it was, without question, the worst customer experience I have ever had. It started with a classic bait and switch. I was quoted a certain amount of space, then at pickup they claimed my belongings required nearly double the space — conveniently after I had no other options. At that point you’re stuck. You can’t exactly tell them to walk away and start over. You also can't technically "blame them" because they were my broker's chosen carrier - which I also didn't realize at the time. Then came the delivery. They promised a two-week window and provided zero tracking or updates. It did NOT arrive in the window. I had no idea where my belongings were. The only reason I eventually received anything was because they put me in direct contact with the driver — without that, I genuinely don’t think my stuff would have arrived at all. When it did arrive, multiple items were broken. I filed a damage claim as instructed. They never responded to the claim. The claim company eventually closed the case due to non-response from Express Movers, leaving me with no recourse. I’ve been going in circles ever since — the claim company refers me back to the movers, the movers say they’ll follow up and never do. It’s a complete runaround with no resolution in sight. Avoid this company at all costs.

This company is a scam!! To start off, I hired Brightside Moving Co (not a BBB accredited company) and they contracted out to Express Movers (also not a BBB accredited company). So I did not know what I was getting myself into. Never again! So, I moved from PA to IL. My stuff was delivered about a week after I arrived. Upon pick up I was promised 5-7 days, they delivered in about 8, so not terrible on timing, I had packed the essentials in my car knowing that something can happen and delays are inevitable. My biggest issue about this company is the lack of communication. Not only was I not told about the pick-up window (originally 3-6p, actual 10PM), I was not given a delivery window either. I called every day between my arrival in IL to the delivery date (6/11) and I could not get anyone on the phone nor could I leave a message. I was given the owner's name and number (Anthony) upon pick-up in case I needed something and he did not answer any of my messages. I was so in the dark about everything. Then upon delivery, I was notified that it would be an additional $600 for the 1 PERSON they sent to carry my stuff up to my apartment because it was a "long carry". Even though I had told the mover that I have a friend willing to help take the big stuff up the stairs so all he had to do was get my boxes and bins up the elevator to my apartment, he was still going to charge me. I said no because who charges someone extra to do the job, so he just dropped it all in the parking lot and left, but not before I had to pay $120 just for moving blankets I didn't ask for nor did I want to keep that I now have to deal with. I was also quoted differently from what I had to actually pay. I understand that day-of, things happen and items on the truck change, however, I had less on the truck than the quote, but had to pay more. Overall this move cost me over $6,000 from the original $2,800 I was quoted. Right off the bat, there should be a disclosure about pricing going up. I am young had just started my first real job, so I have no extra money to do anything with. I went with Brightside because they were offering the lowest price for the most services, little did I know that it was all a big scam to get me to practically empty all of my savings.

Busy Signals for Weeks On End. My move will reach the end of the "guaranteed window" (12 business days after the requested date based on the distance of the move) in 2 days and I've heard NOTHING. All attempts to call the company result in busy signals. Attempts to get updates from their broker, BrightSide Movers, have also been unsuccessful. I do not recommend this company or their broker.

If I could give this -1000 I would. These people are liars and thieves. First they give us a quote of 2000. They knew exactly what we had. Next they show up a day early and said too bad. Then they change the price to 4000. They didn't even speak English. We tell them forget it we would rather lose our 800 plus dollar deposit because there was no way we were paying 4000 dollars to move. We told them to leave. He then goes back and forth on the phone with his imaginary boss for 45 minutes then says we have more stuff then they were planning on but they would move it all for 3000. All they take is cash btw. First clue they are dirty and unscrupulous. My husband was so exhausted from packing that he wanted to agree. I told him it was bad and dirty and we need to tell them to leave. He agreed and signed with them and gave them more cash, all but 500 in fact. This was Wednesday May 13, 2026. We told them the items needed to be in our new home, in Florida ( we were in PA) by Sunday. They said no problem. They started wrapping everything and loading the truck. At least 8 people and none of them spoke English. We arrived in Florida on Saturday, expecting the moving truck on Sunday, May 17. NO call NO show. We called the company we originally booked with, Titan Movers, more thieves and frauds because they we were unable to get anyone to answer at Express Mover Services. We went through this for two weeks. Our items finally were delivered on Wednesday May 27, 2026, by a single person. A man showed up at our house carrying a plastic bag with our lunch and said he was hired by some truck driver to help unload a truck. So eight people loaded it and two guys, one of which was an old man were there to unload it. My husband ended up working with them for three hours to unload it. The driver of the truck was the only honest person. He said the truck never broke down like we were told. He said our stuff has been sitting in a warehouse and nobody wanted to take the route. He said if he hadn't taken it, it would have been there another week. The random guy that showed up , even though he was old did his best and we gave him a tip, none of it was his fault. To make the absolute worst out of an already bad situation, nearly all of our breakable items were broken. Boxes that had been packed, wrapped and marked fragile were crushed to bits. The fact that this place is in business is unfathomable. Every single filthy person that works here should be in jail for fraud. Do not use this company and do not believe ratings you see online. We booked with Titan Moving group because it was one of the highest rated and they subcontracted out to these losers without our knowledge.

Terrible! I haven’t received my stuff, is impossible to contact the company, the phones are off, even the chat box didn’t have me answers, so I have no information . I’m worryI’ll never get my things . Do not hire this company!