Express Movers Services IncReviews of expressmoversservices.com

The company has taken my belongings and will not return my calls so I can pick up the items. It has been 2 months and I am unable to retrieve my belongings.

Worst moving experience I have ever experienced! I was originally quoted $6000 to move from NJ to MO, 3 days before my initial pickup, the quote tripled after giving them a complete inventory of number of boxes. Day of pickup, which was a day later, I was informed that my items were bulky and they added an additional 1000 cubic feet to my load which wound up costing me an additional $4k+! At this point you’re stuck, I had to write out a check for 75% of the cost and told that I would need an additional $4300 at the time of delivery and it must be money order, cash, or cashiers check. They picked up on 6/21 and I gave a first delivery date of 7/2. I called on 7/3 and was told at that time that my stuff could be held for 30 days so that they could consolidate it with other loads that may be heading west. This was not explained when I booked them, I was under the impression that the 30 days would be local storage at delivery location if more time was needed to secure a place, this is not the case. Communication , there is none, and I’ve been told multiple times that my stuff has been picked up and to expect it in 4-6 days, here it is 7/24 and still nothing. I was also informed that they would contact me when the stuff was picked up, never happened. For the price that I will end up paying over $24k I think that I paid enough for that trailer to be delivered on time as expected. I guess my first mistake was to go through a broker (Brightside) and then getting stuck with this terrible moving company. Do your research before dealing with shady businesses like this, lesson learned the hard way. Reading these reviews now, I am not expecting a very good experience when they finally show to deliver, if they ever do. All they do is drain your savings and there’s not much you can do since it’s all last minute at the time of the move and you need to be out of your current place on a certain date and can’t shop around for a better deal at that time on a limited schedule and would lose your deposit. Moving is stressful enough and this just adds more stress to make you sick. We have been living in our new place for almost a month sleeping on air mattresses and having to purchase things from FB Marketplace to make due until our stuff arrives.

RUN! As fast as you can away from this scam of a company. Can I give ZERO STARS? An absolute disgrace. GUILTY of manipulating prices, overcharging, hidden fees and lying. Our experience involved substantial property damage, poor handling of belongings, non existent communication regarding delivery logistics and fees. Our delivery driver displayed conduct nothing short of a criminal; including demeaning, argumentative, aggressive and manipulative tactics while withholding our belongings on delivery day May 17, 2026. If you’re into lying, hidden fees and being left with no options after they have taken your belongings hostage, then this is the company for you, otherwise, RUN.

This company is full of the rudest and inconsiderate customer service agents I have ever met. I booked a move between Maryland and Florida for a 1-bedroom apartment, quoted for about $2300. On June 14, at pickup, the 300 or so cubic feet I was quoted immediately turned into "oh you need 500 cubic feet and now you owe $2000 more." They pack up my items and after having a conversation with the driver, I'm informed my items are actually going back up to New Jersey (last I checked, the opposite direction of Florida) and will be stored in their warehouse until a carrier is available to take my items down the coast. NONE of that was explained to me when I booked this move or when I spoke with their "quality assurance" team. All that I was told was 1-10 days for the distance. My first available delivery date was June 16, and my items did not arrive until July 13. Between pickup and delivery, Express did not call me once. I called them every few days to try to get updates because at a minimum, they should have been able to confirm my items were in their warehouse, and they refused to confirm that fact. It was not until I said I had no other option but to complain to the DOT that they finally confirmed, yes, your items are here, will be loaded soon, and a driver will call you a day in advance of arrival. On July 13, a truck driver showed up alone and told us he couldn't find anyone to help him unload the truck so he would be doing it alone but would need help with the couch. Because of this, my partner left work for the day and helped our driver unload the truck so we could finally have our belongings after waiting for them for a month with no updates. I called Express to ask why this happened and all I was told was that there were some layoffs but the "owner" would give me a call. No call yet! Save yourself the trouble and do not book with Express Movers. My quote doubled and we had to move our own belongings at the end of it all. Mediocre service from mediocre people.

The absolute worst moving company ever! DO NOT USE! They showed up 3 days later than the agreed upon date for pickup. Making this the very last day I was able to be in my apartment. They never mentioned the holding period after pickup, so we were without our stuff for an unknown amount of time. Finally after 2 weeks, we get a call saying they would be there that day with 0 notice! Once they were 20 minutes away, they let us know the truck cannot get to our apartment and we will have to pay a shuttle fee of $700 extra (every 50ft & flight of stairs is an extra $100 each). We agreed to meet them to get our stuff and had to unload everything ourselves, then transport it to our home to unload everything ourselves again. Not sure what the point is in paying for movers when they can’t even deliver your items to the property. The most stressful moving experience ever. I called customer service to share my experience and the manager was very rude and had no accountability for the company whatsoever. He asked if I just called to complain and said he had other customers to talk to.

Express Movers Services Inc demonstrated NOTHING Professional about themselves. They respond to NO communication. They WILL take 30 days to deliver your items, regardless of the date they estimate. They put your stuff in storage while they try to fill trucks, but DO NOT explain that upfront. There IS NO accountability, NO action, NO support. There ARE untruthful promises of delivery dates that come and go WITHOUT updates. There WILL be broken or damaged items. If using a moving broker (not advised) make sure this is NOT the carrier. NOT RECOMMENDED.

Worst experience ever!! I’m a military service member and have been given the run around getting my household goods. And the sad part is they don’t care. After talking to over 6 employees they lied about the truck being on the way and a few days out on multiple occasions. When the company shows up for pickup they try to up-charge you for everything and only take cash. Which was not known until day of pickup. Which I had already paid over 10k. I’ve been trying to get my household good delivered for the past 2 months. They will take your money and you will never hear from them again no matter how hard you try. Thank me later.

Broken furniture, double the estimate, no customer service, refusal to approve insurance settlement, 6 months, 15 unreturned phone calls, they even delivered someone else's furniture and told us to keep it while misplacing some of our which has never been recovered. I would not use these people to move me across the street. I feel scammed by these guys, don't use them.