Express ScriptsReviews of express-scripts.com

I’m on the line and it’s looping, it’s always something wrong with this company

Express scrips and dod did a great job getting my meds to me quickly professionally. Great job dept of defense and express scripts! Thank you so much for taking care of our defense people.

The reps we spoke with do not seem to be able to find exactly where your new Rx’s are in the process. That makes it difficult to expedite an order once it is in the loop. We were charged the $26 expedite fee 9 days ago and it still has not shipped. Every time my wife calls the ship date is pushed out. People we spoke with contradicted each other as if there was no record of the previous calls. AND they were lost once you went off script. In addition, the normal process times are very slow so plan on giving 3 them week notice when you send in a new Rx to ensure that you get it in time. Also do not use automatic refill. I was told by an Express Scripts rep that they do not start processing an order until the day the previous refill would end. Example: It starts the process on the 90th days after the previous shipment of a 90-day supply. In simple terms you won’t get it in time. It is better to go in 2-3 weeks before and manually refill it online. We were very disappointed in the service as compared to Geisinger mail-order who was very good. We will be moving our mail order to Rite Aid.

Terrible customer service. It took me 12 months to get a prescription filled. Three times my doctor sent a prescription to Express Scripts. They were rejected because it wasn't for a 3 month supply. I called my Dr back to have them call in a prescription to a local pharmacy. The local pharmacy was out every time. I called several pharmacies until I found a similar type drug. I called my doctor and asked them to call in a prescription at a different pharmacy. Went to pick it up. It required another preauthorization since it was a different medicine. The 2nd refill prescription went through the same run around but now they rejected it because it was the same does as the 1st prescription. Now on the3rd refill attempt time had to get another preaithorization, then a preaithorization for the same dose. Now I need to sign up for Omada, which I already signed up for a few weeks ago. Now I'm supposed to call Omada to find out why Express Scripts doesn't see my account. This is a monthy prescription but it takes months to get it refilled every time.

This is the worst pharmacy I've ever encountered. They cancel my BP meds which I've taken forever. On new RX they want multiple conversations with my doctor before filling the RX on a simple drug. Several times they just cancel the order. They are horrible. I had optum before and never had an issue with any my RX.

Zero stars. It is an absolute nightmare dealing with this company. They contract their customer service is outsourced to some foreign land where they have no expertise whatsoever. Their website is not user friendly either.

My son needs ADHD medicine and due to being a controlled substance this needs a new prescription every 2 months. And every two months Express Scripts is incapable of processing the order in time for him not to run out. No matter how early I place it, it is always coming too late. I have dealt with this for 2 years, every two months, calling, escalating, to even have it arrive late. Then I need emergency pills via the local pharmacy, which requires more calls and authorizations from DR's and express scripts. Its maddening how many hours it takes every two months to eek out the medicine and even with this, its always late and frustrating. And costly for the company, to have to talk to live call center folks, that pass me to someone else, that escalates to someone else, that writes and email to someone else, I have not witnessed a system so broken on a consistent basis as this. What a systemic problem.

I am disappointed that I can't give this company 0 stars. My prescriptions was called in by my doctor on 9/16 I didn't get it until 10/4. Now if this was the first time that would be one thing, but it is not the first time. So, I think I will go back to CVS (they suck too but not as much as Express Scripts).