Express ScriptsReviews of express-scripts.com

The issue is ongoing, not just a single calendar date. Express Scripts owns multiple businesses and co-mingles corporate names on statements so they can pretend to have no responsibility for crediting your balance accurately or sending out the Rx in a timely manner. The employees will ask your name and birthdate several times on the pretense of assisting but actually only put you on hold or transfer you to someone else who does the same thing. They took $2000 maximum annual copay for part D Medicare out of my grant account twice. They refused to admit the error. Only after I got the BBB involved and spoke on a recorded line with my grant foundation and conference called the express complaint department did they issue a refund. They cause too much stress which is a serious health hazard. They say your rx is being processed and the pharmacist will call you tomorrow. It's like the Disney song " tomorrow never comes"! When you call again a few days later they say they never received your order, or the doctor needs to update the portal or you need to pay the maximum annual copay Again! They send the claim to Medicare insurance like they sent the Rx the customer! It is similar to a carnival game where you are destined to lose, like the game when the guy keeps mixing up the cups and tell you follow along and pick the cup with the ball....but the ball is really in their pocket! (From the drugs to the billing is a monopoly so they can get away with anything)

What went wrong THIS time? Well, last time they were busy cancelling my meds, the doc's office said no, they didn't I didn't get anything, PERISH THE THOUGHT Express scripts talk to the doctor's office, so they played ping pong with me. THIS TIME, they told my all my meds were on autoship (I didn't do that) EXCEPT THYROXIN, you know, THE ONE I NEED TO LIVE??? That would have been the ONLY med I'd put on autoship. The others, only the DOCTOR says I need. I didn't need them until I moved to TEXASS. Let that be a warning about Texass. Moved here, my blood pressure shot up. Changing pharmacies. I can't deal with their crap anymore.

I have had nothing but issues with Express Scripts. Their customer service is awful. For example, my doctor ordered two prescriptions a week ago. Neither one has been filled even though both scripts were sent directly to Express Scripts from the doctor's office. I called Express Scripts and was not satisfied in that it would take up to another two days just to ship the scripts to me (so with shipping it would be yet another week to get the scripts to my home). I feel this is unacceptable service. It should have taken no more than a day to process and ship the scripts to me. There was no need for them to verify the scripts with my doctor as they were REFILLS. Personally, I would rather drive to my local pharmacy and get my scripts in a day than endure such a long wait and calls to get my orders filled. Cigna should discontinue Express scripts contract for lack of customer serviice. If you have a choice, I suggest you find a local pharmacy and just pick up the order rather than this horrible mail order service. I see they have a one star rating. Be advised! The only way for them to improve is to get a new prescription system in place and replace all their executives. Their service is awful.

I underwent two eye surgeries in New York. The surgeon prescribes antibiotic eye drops for each surgery. Without these drops, a patient can run an infection at the surgical sight and potentially lose the eye. Each prescription is unique. EXPRESS SCRIPTS REUECTED THE LEFT EYE PRESCRIPTION ON THE BASIS THAT IT WAS SENT IN TOO SOON.

This company is the summation of everything that is wrong with the new customer experience model.

I just dumped Amazon. Reading the negative reviews about Express Scripts alarms me. But I've experienced CVS caremark. Local pharmacies like Rite Aid. Express scripts ( a particular division) has provided me with an orphan drug for over twenty years. And done a good job. With Amazon there's no one to speak to. No pharmacist. No human being. But it's all dreadful. And bound to become worse. That $2000 maximum out of pocket if you receive Medicare? And where do you think the drugs are manufactured? In the USA? Wait until the tariffs hit. Somebody tell me what to do. Is Express scripts truly that bad?

If your Rx gets lost in the mail, you are screwed. The first time I called them, they said they could switch it over to Walgreens. Walgreens calls them and now they cannot do that. I called them again and they can see my Rx is lost in the mail but they say they cannot do anything about it until it has been missing for a whole month. I took my last pills yesterday and now I am screwed.

My prescription drug insurer WellCare uses Express Scripts to fill prescriptions for their customers. Recently I was notified by Express Scripts by email that I had four prescriptions due to fill. I submitted the order online, got a shipping notice and thought all was good. But when the package arrived only one of the four was in it. Then I got 3 emails (one for each drug) saying that “Your prescriber requested that we not fill your prescription. Please contact your prescriber to discuss. . .” I called Express Scripts for an explanation and the person I reached who spoke almost unintelligible broken English told me I need to talk to my prescriber and get them to send in a renewal. I called my prescriber (my doctor) and the nurse advised that this was not true and that they had renewed the prescriptions for a year 3 months ago. The nurse further advised that they had talked to Express Scripts (someone named “Gin”) who said the reason they had not shipped was a “billing issue”. This was not true as my account balance on their website was zero and I had a credit card on file with them that allowed them to charge up to $500 without any other authorization. So I called Express Scripts again and talked to another person with broken English telling me my doctor still needs to “renew” the prescription. Exasperated over getting the bureaucratic runaround I called my insurance company and pleaded for help. She called Express Scripts while I was on the phone explaining everything and then connected me to the Express Scripts rep who they said would resolve this. On comes yet another person with broken English telling me that the reason they haven’t shipped was that I “needed to confirm my mailing address”. This was unbelievably ridiculous since my address had not changed in 4 years and they had just sent one item to it a few days ago. So there you have it. Three lies in a row – “it’s the doctor” wrong, “it’s your billing” wrong It’s your address “wrong”. Nearly three hours of my time wasted. At this point I told the Express Script rep I was going to contact their corporate office and demand some type of resolution. She then promised they would ship the prescriptions out. I’m keeping my fingers crossed that they arrive but not overly optimistic. Express Scripts has to be the worst company I’ve ever dealt with. Avoid them if you possibly can.