The Trend B.
Force me to answer a survey before cancellation
Force me to answer a survey before it would allow an account cancellation. Very rude.
Experts Exchange connects you with experts from around the world to help solve your technology problems.Don’t let your lack of a dedicated technology team slow you down, Experts Exchange is the only platform to combine instant help, Q&A, a freelancing marketplace, and job board - all specifically for technology users.
Experts Exchange (experts-exchange.com) has 71 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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71 approved reviews, newest moderated first
The Trend B.
Force me to answer a survey before it would allow an account cancellation. Very rude.
James E.
Bad Business Practices: Twice I've had very negative experiences with Experts Exchange due to their business practices. Each time I felt they stole from me. The first time I knew I was a member. The second time I did not. Each time they told me they have a STRICT policy of no refunds. Although you may get great support from the many Experts Exchange users, keep your hand on your wallet and know what you are signing up for.
Svebor S.
I would give the zero stars if possible Subscribed for 7 days trial to see if the things I'm interested in are available. After 3-4 days, I went to Cancelation link. And here is the caveat. When you click Cancel subscription, you think the cancelation should be canceled. Well guess again, you need to fill the feedback BEFORE the cancelation, otherwise the cancelation is not complete, ending with next charge. Even though the support agent confirmed that I have started cancelation, they have refused refund. Also, NOTHING you can already find on Stack Overflow is there anyway, on some topics even less. Good ridance and they will never see me again
Alex
Won't refund even though I never used the platform. Signed up then forgot to cancel within free trial period. My bad I know. They charged 50 GBP for 2 months and didn't budge on even a partial refund. I never asked a question, or even found a useful one related to my field of work. Plain impersonal answer to a polite request : sorry unable to refund. Thanks E-E!
s J.
CAUTION: DON'T WASTE YOUR MONEY!!! was just shopping for self-study site and thought I was just getting a sample preview. somehow I was signed up for auto renew- imagine that- and even though I did not want it I had to pay for it. UDEMY is infinitely better- really cheap and once you buy they don't keep charging you for nothing. I did not go back to this site because I did not like their course. I just completed 3 UDEMY courses and feel like I really learned something. Experts Exchange is a waste of time and money
Rakesh M.
Beware of company's rogue trading policies. When I called to cancel the subscription down a couple of years ago as I wasn't ever getting solutions to my questions, I was offered a special half price discount for 2 years to continue. Now they have collected a full subscription value as auto renewal which is actually 50% higher than even their current rack rate as confirmed by the call attendant. They wouldn't refund the subscription although I called as soon as I noticed the charge (i.e within 3 working days of hitting my credit card) Auto renewal was not discussed as non refundable at the time when I had initially called to cancel 2 years ago as they had actually refunded the payment taken at the time of that call and then charged the new lower rate. These are rogue trading standards based on misrepresentation and deception. The service is a bit of a joke to begin with.The admins keep closing questions down even if there are no solutions.
Thomas Z.
I joined Experts Exchange in 2009 and have been an active participant ever since then. Experts Exchange continues to grow and change with its mission. Experts Exchange houses a wealth of information. I have never not been able to find an answer to any technical question I have posed. As a frequent contributor, I have found that I have been forced to think more in depth about every topic I encounter. Reading the content on Experts Exchange as well as answering questions is a continual learning experience.
Justin P.
I joined Experts Exchange (EE) in 2010 and found that, like every company starting out, things were lacking. However, each year they slowly pulled talent into their ranks, and let those professionals turn a clunky interface into a clean, modern, and beautiful one. As an Apple professional, I appreciate simplistic modern design because it makes for joining groups, navigating the site and talking to other tech people that much easier. In addition, EE has added so much information (videos, articles, online classes, gigs, website tools, website bug testing, headlines, quick posts) to their site, that I find myself spending hours soaking up as much info as I can. All in all, it's worth the price to collaborate with some of the best minds in tech, and receive answers to those complex and challenging questions that you just can't solve by yourself. Lastly, if you're just a fun-loving tech person like me, you'll enjoy the friendly atmosphere and awards (certs, badges, t-shirts) that you get for helping others learn (you can write articles or make classes). It's also cool that EE gives you a profile page that keeps track of all the helpful stuff you do (answer questions, write articles, etc...), which can be extremely convenient when you need to show your track record to future employers.