Robert A.
VERY POOR QUALITY
My wife ordered the Borneo cage, which at the time was on sale for $328. The overall quality of this cage is very poor. This one was received with a damaged tray, and upon request for return and refund, she was informed that this company does not do returns. After two attempts, they finally shipped us an undamaged replacement tray. Bottom line is, this is still a very poor quality cage. In our future, we will most definitely be shopping for AMERICAN MADE!
Response from Exotic NutritionMar 22, 2023
Hello Robert, we understand your wife Lillian purchased our Borneo Cage and that one of the bottom trays arrived dented. We want to express our sincerest apologies for the inconvenience caused by the damaged tray! As stated to Lillian, we do not offer refunds for damages, but we are committed to making things right. We simply ask that you forward us an image of the damaged part so that we can file a claim and ship you a free replacement tray. There is no need to return the damaged cage part. The only reason a customer would be responsible for return shipping costs is if they do not want a product anymore and choose to return the product for a refund. Please let us know if you have any other questions regarding our Terms & Conditions or Return Policy.



