Andy B.
The delivered products are not as ordered iwould order again if I continue to need these.
The delivered products are not as ordered. May well be a cheaper replacement made by your supplier. The supplied product, 38305, is not the same as ordered 36106 (41mm), a non adhesive catheter. The received product resembles 39304 without the adhesive. The first try proved teh units dysfunctional. I DO EXPECT TO ORDER AGAIN FROM YOUR BUSINESS If I continue to need these items. Your shipping is prompt. We live in a world where a sale is only an item number to those processing the orders in some remote site from site of manufacture. By your wide offerings It is obvious you gat items if many categories from yet more suppliers. It is often the profit motive or dire curcumstances that cause manufacturers to substitute products that may be different from original offerings by reaolacing nubrs
Response from Express Medical SupplyAug 18, 2020
Andy, thank you for letting us know that you are not happy with your order. Please call us at 1-800-633-2139 and we can help you get the product you need. You have placed two orders with us. The first order, you ordered 36105. The second order you ordered 38305. I am sure we can get this fixed for you. Thank you for your orders and we hope to hear from you soon!