Robert S.
I am perfectly pleased with the product …
I am perfectly pleased with the product I ordered, but I paid extra for two-day delivery and didn't receive the product for five days or so. Granted, the time period included New Year's, but other delivery services -- UPS, FED EX, etc. -- made deliveries so I feel as though the extra twenty dollars I paid for two-day delivery was a total waste. I will definitely reconsider using this company again. I feel I deserve a refund of $20 for lack of two day delivery.
Response from Express Medical SupplyJan 5, 2018
Dear Robert. We are sorry that we did not make the delivery expectations clear when you placed your order. There are days that carriers do not work. Electing next day or 2nd day still is of benefit for they will arrive before normal ground shipments without the surcharge. We do try to make the expected date clear at the time of order. Thanks for your note. It looks like you ordered Dec 29, 2017 in the afternoon and selected 2 day delivery with a stated expected delivery date of Jan 4.( please see below) THE31935PAIR Review Product Therafin - Tennis Ball Walker Glides Replacement Balls HCPC Code: 1 $9.45 $9.45 $0.47 $8.98 Status: THE31917PAIR Review Product Therafin - Tennis Ball Walker Glides Pair of Tennis Balls with Stabilizer HCPC Code: 1 $18.95 $18.95 $0.95 $18.00 Status: Order Notes: Estimated Delivery : Thursday, Jan 4, 2018 SubTotal: $26.98 Shipping: 2nd Day $20.68 Tax: $0.00 Total: $47.66 We are happy to see that tracking information actually shows it arrived on Jan 3 and not as expected Jan 4. We always use UPS or FedEx for expedited shipping but all carriers honor certain Holidays and some days of the weekend are not counted. Customer Service Express Medical Supply 1-800-633-2139 www.exmed.net