Clare R.
Renters Beware of Executive Villas…
Renters Beware of Executive Villas Florida If you are considering booking your Orlando Villa through Executive Villas Florida, please read our experience first. This booking relates to our stay at 5569 Misty Oaks Circle in the Solterra Resort. The name Executive Villas Florida is appealing and suggests upscale confidence and a great experience…. please read on. Upon check in, I sent an email to Exec Villas Florida with a few items that were noted to be faulty. Most notable were a completely broken enamel sink in the middle upstairs bathroom and a house phone that was not working. The sink wasn't just cracked, half of it was actually missing, you could see straight down into the vanity cabinet below. The half that was intact had sharp exposed edges. The phone had no dial tone, despite one of the selling points about the villa was free international calls (half of our family was from the UK so this was appealing). One of my sister's from Scotland planned on using the phone to keep in touch with her husband since he could not make the trip. No reply whatsoever was ever received to my email showing a complete lack of concern. The next and major issue was the pool and hot tub, which turned green overnight on day 5 of our stay. As soon as we discovered this in the morning, I sent an email with pictures to Exec Villas Florida. No response was received within an hour so I called and left a message. I still received no reply so dialed the emergency number and spoke to Andy. Andy proceeded to tell me it was no big deal, it wasn't harmful, we could still use it and pools can turn green overnight due to excessive rain and heat (keep in mind this is Florida!). I'm not an expert on pools and didn't really care why or how it happened, my only concern was that is was fixed right away. Andy said he would send someone "right round". Four hours later, still no-one had arrived to fix the pool (meanwhile someone from our party stayed home so someone was home when they came). I called again, I heard the same excuses and lack of concern and was told someone would be sent out and that we would be able to use the pool within 2 hours of their visit. Who would let their kids swim in this pool??!! Mid-afternoon, a pool maintenance man showed up and dumped 4 large scoops of crystals in the pool. He said we could use the pool as soon as it cleared up, which it never did. He also told us that he was just the emergency pool guy and the regular pool guy would be round later that day. Well 5 o'clock came and our hopes for the regular pool guy to show up faded - another disappointment. The pool was as green as ever - the 4 scoops of chemicals did nothing to resolve the issue. Fast forward to the next day and after several more calls to Andy, the regular pool man came. He poured 6 x 2 gallon jugs of Aqua Guard into the pool plus several more scoops of crystals. He told us it would be at least 8 hours before we could use the pool! Essentially, the last 2 days of our holiday were ruined. Ruined by having the hassle and frustration of having to deal with this issue and make at least 6 calls, several emails and texts over 2 days, instead of relaxing and enjoying our holiday. Also ruined since our kids could not enjoy the pool in the mornings and evenings at will when we were in the villa. Of course we used the main pool at the clubhouse but our kids are not old enough to go there by themselves, plus the lazy river and snack bar closed early. Having our own pool outside our villa was something very important to my family, especially the overseas members, and we paid EXTRA for this convenience at this EXECUTIVE VILLA. I requested a refund of the cost of 2 days of our booking, guess what, NO RESPONSE, not that I was surprised at this point. There are just too many villas and good, honest Villa Rental Agencies out there that care about their customers for Exec Villas Florida to continue to operate like this. Family holidays are too precious these days for this complete lack of customer service to exist. I am a very reasonable person and not a complainer but strongly felt others need to know. My advice - choose another agency besides Executive Villas Florida.