Executive Villas FloridaReviews of executivevillasflorida.com

Like so many other posts I see here, we had to cancel our trip due to the Covid 19 crisis. It was the first time my family of 16 (my sisters, their families and my elderly parents) have booked a vacation together. We were supposed to arrive on March 14th, 2020 and on the 13th, Canada issued a travel advisory not to leave the country. On top of that, I'm a first responder and was told to be ready for what was coming. I had just called a few days before to have the pool heated and paid extra money for this. When I tried to speak to anyone through VRBO or Executive Villas, I got no where. I asked for a credit, to be used at a different time, or even a partial refund. No one would answer my questions, you can't get anyone on the phone and then they even gave me a hard time about getting the $300 refunded for the pool heating which they hadn't even turned on yet! We were gutted that we had to cancel this vacation and this has made it that much worse. I have never left a negative comment on these sites but the way these people conduct business is terrible. I would happy to have them contact me to come up with a reasonable compromise but that would mean getting someone to talk to me! But to just flat out refuse to work with people during a global pandemic is absolutely unthinkable.

I have been looking at the reviews for Executive Villas all morning and I wish I had known better. This company has basically stolen $1500 from me and my sister who is a single mother of 2 special needs children with low functioning autism, who lost her job due to the Corona Virus pandemic and will be unable to reschedule her part of the trip due to money. I messaged the company in regards to canceling the trip, for my sister's reasons, the Corona virus had shut down the theme parks (our reason for visiting) and I was greatly concerned about my own special needs son who is medically fragile. I used the same thread that I had received communication from them before, to ensure they saw it. There was no response back to my request for a refund. I messaged them through the Home Away website (where I booked the villa originally) and got a very formula response from "Andrew" - I suspect because Home Away monitors communication. When I responded in even greater detail and showed my growing frustration, I got back almost the same response word for word - again from "Andrew". My third communication with him was matter of fact and "Andrew" responded with a request for a screenshot of the emails. I happily obliged only to get the following response from a new person "Lorena C.". ""Hi, Sorry for any confusion, but please let us know what your question is? We do not get to see the chain of emails. Kind regards, Lorena C. Executive Villas Florida" This is a joke right? Didn't get the emails, didn't read through the thread of messages on Home Away. As I write this review, I have literally gotten yet another message from "Andrew" asking me once again for a copy of the email. I am contacting the Better Business Bureau, Attorney General's Office and placing this review on every single piece of social media that has their name on it. Please do yourself a favor, DO NOT USE THIS COMPANY. They are crooks, liars and steal money out of the hands of disabled children. No honor, no integrity.

Yes we rented for March’20 for 10 days. With the National Emergency and need for containment Exec Villas has denied any refund. We booked through Vrbo which has encouraged Owners to offer a minimum a 50% refund. Again denied. DO NOT USE Exec Villa and their Manager Andy Booth should be arrested for fraud. Everyone looking at renting with Exec Villas remember in a NATIONAL Pandemic they walked away - as evident in the list of negative reviews on Trustpilot and other Social Media platforms. Stay away!

We tried cancelling our stay in Florida. VRBO and Executive Villas Florida were absolutely no help and we were told we would lose our full payment for the house rental. I informed them that my husband is a Fire Chief in the New York City area and once the National State of Emergency was declared, he has the responsibility to be at work for this crisis. Not to mention that all the stores in Florida had little food and supplies. We would have gone down to a house with little options as far as basic home essentials. The airlines where very understanding especially after providing documentation that my husband is a first responder in the city and state most hard hit by this virus. We are currently paying for an empty house in Florida while being in New York trying to stay safe. It is sad that VRBO and Executive Villas Florida has shown the complete lack of empathy for any first responder. Their current policy on refunds shows complete disregard to those who bravely serve the public, especially in a time of a national crisis. They are not offering any refund at all.

I have never written a negative review before. Executive Villas is not a European company, they are a local community agency that I would hope would care for the community they serve. I am not sure that they realize what is going on in the world. We have been forced to cancel our holiday vacation due to the pandemic explosion of the Corona Virus. New Yorkers are asked not to travel and are unable to get there. My 86 year old mother can not get on an airplane. I have been emailing back and forth with Andy - to no avail. I have been unable to get a live person to speak with. Email is the response. Every other agency appears to be following the state regulations of Airbnb and Vibro except for this company. Is there a lawyer out there who would like to take this case to the media and represent us?? Airlines have refunded money. The food that I ordered is being refunded as they too can not get down to Florida. While last year they had great reviews and I elected to rent through them - their business will not stand a chance after the flood of complaints that are being written.

In this difficult climate with Covid-19 many travel companies are making some flexibility to their booking policies to ensure repeat business, goodwill, and as a favourable morale gesture. I paid $3400 money upfront, and whilst I do have travel insurance, this Agent has exhibited NO flexibility due to cancellation of our flights and the USA closing borders, even when it is clear that they will now have no cleaning costs, or other variable costs associated with the rental. Their email responses have been curt, and show no empathy. If that's the way they do business generally, then be warned, but then again with this attitude there's little chance of them being around when this world pandemic has blown over.

I NEVER leave negative reviews, but my absolutely terrible experience with Executive Villas Florida makes it imperative that I protect others from their poor business practices. I booked a house with them through VRBO for a stay in Orlando at the end of March for me and 15 family members. 2 weeks before our arrival my niece was struck with an unexpected traumatic brain and in the hospital in grave condition. Additionally, the coronavirus forced the closure of Disney World and Universal Studios, which was the purpose of visiting with 8 children under the age of 14. After contacting Executive Villas Florida vi phone, they told me to email them and they wouldn’t discuss cancellations over the phone. After emailing them, I quickly realized they handled over email because it allowed them to hide behind the screen, be belligerent in their responses, and remain unanimous. The person I was corresponding with refused to provide me with their name after repeated requests. When explaining my family’s situation and asking for a refund, they just continued to say that the house was ready and they wouldn’t make any exceptions, even with a horrible health situation and a national pandemic crisis. Every other hotel, airline, rental car, etc provided full refunds or offered penalty free rescheduling. Executive Villas Florida refused. I am losing thousands of dollars due to their poor business practices and questionable moral compass. Stay far away!!!

Absolutely the worst company out there. I very rarely put bad reviews up but when a company doesnt respond and has managers that are nasty I need to warn others. From before we even showed up we realized something was off. The property manager was nasty going as far to accuse us of potentially destroying a kitchen appliance bc of our kosher diet. We paid for the pool to be heated. It was not heated. When we spoke to the company they just kept saying someone will come. It took me contacting VRBO directly to get in touch and get this fixed. And even then it wasnt heated. The person who came to fix the heat told me verbatim that he has heard many complaints about this Management company. When calling the The office and asked for a manager we were told manager cant talk to you today bc they are interviewing more employees. Thats great but they knew we were having issuesthat were not being resolved customer service is much more important then hirung people list goes on but lack of communication and lack of decensy is appalling. Be very careful if your looking to hire this company. And if you are using them currently i would highly recommend moving your property elsewhere Dont get me wring the house was nice. But it would be just as nice with another management company