Executive Villas FloridaReviews of executivevillasflorida.com

I rented a home in Kissimmee from Executive Villas on Airbnb. Their hosts name is “Andy.” My group of 8 people was forced to spend two nights in a 82 degree house without air conditioning because of this company. They had no sense of urgency, no compassion, no professionalism, and tried to blame us at every turn. Not only should anyone avoid renting properties from this company but I suggest home owners stay far away. Find another management company to take care of your home and its guests.

The worst Property Management Company I have ever worked with. From day one, I realized I made a mistake. I tried to work with them but got the same results: Urine smells in the home they charged me to clean. There was blood and other stains on the linen. Mold in the bathrooms. There was property damaged and missing, air filters never changed, we changed them ourselves. The last visit, the air filters were missing and could have severely damaged our air condition. Water stains in the ceiling which was evidently leaking. We were never notified. They left the pool unclean and the company that cleaned the pool never did a good job. The manager (Andy) is very nonchalant and does not care about the customer or the home owner. I guess he is use to home owners being overseas and not checking on their property. I came down and checked on my property and it was not even properly cleaned with me as the owner staying in the home. Bugs all over the carpet and floors with me paying for pest control. I purchased new carpet in January which now has tar or gum stains on it. I know housekeeping did not run the vacuum on the stairs. The grout that should be tan is black so they were mopping with a dirty mop which will cause black grout. The ants were marching up and down the stairs liked they owned It. We will be notifying the Health Department after seeing blood on the bedding and the mold. I would not recommend this company to anyone owners or a renter. The renters would contact me because they could not get Executive Villas to reply to their calls. I have numerous emails and photos to prove all of my claims. We are replacing and repairing all the damage done by their poor housekeeping and maintenance staff. It is a good thing we have the finances to do it because they take no accountability. No one wants to go on vacation and have major issues. When you rent a home your vacation should be a time to relax and enjoy a clean home. We ended our contract with them on August 21 and the last cleaning was probably the worst job they have done and I think it was done purposely. Do your research if you are a home owner and using property management. Check reviews. If you see 1 and 2's that is a red flag that should let you know to find someone else. I tried to give them the benefit of the doubt since they were already managing the home. HUGE MISTAKE!!!! This is a ZERO star but One is a low as you can go.

Why didnt Executive Villas Florida give redunds to people who had reservations during the pandemic? The Governor of Florida, Ron DeSantis ordered all Vacation homes to be closed until further notice. He said if your in a vacation home now, finish your vacation and leave. All vacation homes are to be closed and redunds issued to families who had already paid for future vacations until further notice.

We Arrived on July 3, 2021 for a 7 nights stay in a 9 bedroom 6 bedroom home located in Windsor at Westside. We booked through Executive Villas Florida. A day before arrival, I reached out to my rental company Executive Villas to clarify some information that was listed in my arrival information. They had in the arrival info, for me to use the four digit code for the door but there was a six digit code in my arrival info packet and I also wanted to include heat with my stay. They responded bluntly and told me to use the six digit code but they didn't said anything about me adding the pool heat. I resent the email inquiring about the pool heat but I never received a response. Upon arrival, one of the Jack and Jill bathrooms was not cleaned at all and the closet door was broken. There was a comb that was left sitting on the sink with hair in it, along with some soap and toothpaste. The air fryer was left uncleaned along with the toaster and there was food on the floor beside the refrigerator. The pool table in the game room had holes in it, so we couldn't shoot a games of pool because the balls would fall on the floor. The TV's in the game room wouldn't even turn on, so there for we couldn't even use the game room and to top it off, the house had roaches. I emailed Executive Villas on July 5th to tell them about my findings thus far, My vacation is over, I am back at home and I have yet to hear from Executive Villas. I went and bought some roach spray out of my own money and just took everything else as a lost. The house is a beautiful home and could make a great home when you are away from home but It needs better management and a better cleaning service. A home that size should at least require a day of cleaning before renting again. The chairs and the rugs also can use a good cleaning.

If I Can give a,0 star i would .the

Horrible!! Our reservation was changed twice. The house was a dump. Poorly maintained, dirty, lights and plug ins broke. Tried to reach maintenance several times, no answer. Paid for heated pool and it was broke and took two days to get it fixed. This house had nothing: one towel, no dish towels or pot holders. Ceiling black around air vents and after walking on the floor your feet were black. Trash all over the front yard. Don’t rent with this management company.

Our experience with Executive Villas has been TERRIBLE. The property we rented had no internet and no working refrigerator or freezer for the first 6 days of our stay, which we discovered when we lost nearly $400 of groceries the second night of our 14 day stay. I would say that the customer service has been laughably bad, except that it has nearly ruined our family’s vacation. We booked an additional week expecting to be able to work and make sure our four young children could keep up with their online schooling. Needless to say that’s gone terribly wrong. They clearly do not care at all and do not communicate at all about the issues. After explaining our issues multiple times and being blamed for the internet issue we arrived home on night 5 to find a tiny mini fridge smaller than what would be in a college door in the middle of the entry way. We are very regular travelers and come to Disney multiple times each year. This is by far the worst experience we have ever had with a rental property. If you are a traveler I recommend that make sure you don’t find yourself in a property managed by Executive Villas but most importantly if you are a property owner RUN! This company’s careless, dispassionate customer services will make sure renters never come back.

Terrible company. Due to COVID we had to cancel and they were obstructive, rude and unhelpful when it came to returning a deposit and will NOT refund to the original payment they demand- ie card payment and will only send a cheque which then takes weeks to arrive and incurs large bank charges to cash!! Trip advisor shows them as a terrible company so how is it so highly rated here??