Executive Villas FloridaReviews of executivevillasflorida.com

Horrible service! Just came home from a vacation in Orlando, where we, amongst other places, stayed at a house rented with Orlando Executive Villas. They had forgot to send us the arrival information. We were 8 people but the house was so poorly equipped in the kitchen. Not even enough glasses etc for everybody. Took them 4 days to restock, with a daily reminder from us. The pool was so filthy. Luckily a pool guy took care of it quickly. And the list goes on..... The owner, Alison Ford, was close to impossible to get a hold of before the stay. I have send her a list of complaints, that she still hasn't taken the time to respond to. That was close to a month ago! There are so many alternatives for rental. STAY AWAY from this company! They do not deserve your business! Edited: This is the kind of company that deleted all negative comments and feedback on their Facebook page and then blocks you from making any further posts.. I.e. Completely untrustworthy!! Unprofessional and lousy!!

BE AWARE!! - This Company is a SCAM!! They pretend to offer alternatives during Covid and then go back on their offer afterwards. Andy will do anything to avoid offering a refund or allowing to rebook - WARNING DO NOT BOOK WITH THIS COMPANY!!!

Major problems with this company. Used them as they are the first link to booking a place on Storey Lake. They kept asking for screenshots of our credit card to verify we had paid, despite the fact they had sent confirmations. The host supposedly ended up canceling our reservation 2 weeks out for a place we booked 6 months prior and they were no help ** 4721 UNIT208 Amazing Story Lake Brand New Condo** - wouldn't recommend this listing either!!! Beware this company - use VRBO or airbnb, but avoid them at all costs! "Andy" does not respond to anything. Although a property manager "Bryan" does try to help and is responsive, in the end the money he makes on it "isn't worth his time" so this contact is ineffective as well. GO ELSEWHERE!!!

We rented a house in Clermont, Florida to realize our dream vacation. This house had a small pool behind the house and a large communal pool that we could use according to the advertisement. On arrival it turned out that the communal pool was closed by means of a fence and that a key and/or code was required to enter. There was no key and no code in the house. After contacting Executive villas several times, we were finally able to pick up a key at their office... For this we had to drive for an hour and pay a $50 deposit, which we did not accept. A key was delivered a day later which was supposed to give access to the pool. Because we were not at home at the time, we couldn't test this right away, but when we returned from our trip we wanted to cool down in the communal pool. Unfortunately the key did not work. Again contacted Executive Villas but they had no other key and this one had to be good. We tried again to open the door but it didn't work in any way. From then on we heard nothing more about executive villas and we spent 14 days there without a pool. We didn't feel taken seriously and it didn't bring our holiday what we had hoped for. We are really disappointed and do not recommend anyone to book this accommodation. It's about the house at 1447 Retreat Circle in Clermont, Florida.

DO NOT USE!!!!!!! we have had our booking with them since last year and they have now cancelled a couple of months before we are due to go as ‘the owner has an emergency and needs to stay there’ - absolute BS! Just wanted to stay there or charge more out for it

After having our house booked for almost a year, they inform me that the owner is not renting short term anymore. 4 months until my trip and now everything cost more or smaller house. They have 11 houses that they could switch my reservation to, but only if I pay them the full difference in price, no discount. They also said that it would take 20 days to refund my money by credit card, so now I have to wait for a check because that's the fastest they could get me my money back.

Executive Villas DO NOT EVER book there.Andy Booth and incompetent staff booked a vacation with them for all our family and of course COVID happened rebooked for the.next year approx. same dates and was told by a staff member that doesn’t work there anymore 30 days prior to our arrival FULL REFUND they would not back that up. My credit card company disputed the charges I won my case and only part of money back they wouldn’t go back as far as my deposit date so I’m still fighting with them over that I wrote the Attorney General of Florida got put forward to the Agriculture and Consumer Affairs not sure who’s filling their pockets whatever happened to customer service these people are a nightmare fair warning DON’T EVER BOOK at this resort it’s a nightmareEven the BBB says they are a hard company to deal with.I’am from Canada and I will be sure to warn people here not happy at all got nowhere with anyone.Robert and Terry Viaene

Most of our vacations consist of lodging in privately owned homes. Never a problem! From day one I complained of no towels, soiled linen, filth in the theater room, the pool pumps not filtering, need I continue. After a four-night stay (September 2021) things were still not addressed. Adding insult to injury, the Monday after our Sunday return, I received an email stating that my guests and I had broken the panel on the fireplace. Impossible being that my husband and I walked the unit, as usual, before leaving. Needless to say, they charged our credit card a large amount of money without providing any form of verification of charges and proof as requested. This company’s behavior was so bizarre that I had to do some research; and woe, so many people had the same experience with this company. When I read that someone else had been charged for something they didn’t do, I had to take action. Don’t take my word, check out the BBB, and no doubt there are others with similar stories. Honestly, I feel that I have been a victim of a scam. I’ve reached out to the owner via certified mail; received but no response yet. It was suggested by my credit card company that, with so many others with related experience, I should reach out to the Attorney General’s (AG) Office in my state and the state of Florida. And since there’s money involved, the FTC as well. I attempted to provide an email address for your verification; however, I was not allowed. If I could figure it out, I will attempt to upload pictures. No one should have to go through such agony, especially when they’re trying to have a safe vacation from COVID as with my family. Each state has an AG. If you can relate to my story, contact your legislative representative to contact Florida’s AG on your behalf.