Customer B.
I paid the price for the tickets plus Thousands in FEES
I paid the price for the tickets, travel protection fees and taxes. I thought I was getting a good deal to fly BUSINESS CLASS to Venice and return from Athens. The airline changed the times and they refunded my $$$ for the flight because I couldn't make the new times. My husband THEN was diagnosed with pancreatic cancer 2 months after I bought the tickets, and I had paid for TRAVEL PROTECTION. I had asked Alex if they had travel protection and he confirmed it. It was on my invoice. I sent documentation of this terrible diagnosis and now they said, they were looking into it. That was a month ago, and now they don't return calls. I left messages for Emily and Alex. FLIGHT...$6918.42, Travel protection, fees and taxes $3995.58. I TALKED TO ALEX AND EMILY. HERE IS THE BREAKDOWN OF CHARGES RIGHT FROM THE INVOICE: FOR 2 ADULTS I left messages for Emily and Alex. FLIGHT...$6918.42, Travel protection, fees and taxes $3995.58. I TALKED TO ALEX AND EMILY. HERE IS THE BREAKDOWN OF CHARGES RIGHT FROM THE INVOICE: FOR 2 ADULTS FLIGHTS-AIR CANADA-$6918.42(returned by Air Canada TRAVEL PROTECTION- $714.00 TAXES AND FEES FOR ME-$1640.79 TAXES AND FEES FOR MY HUSBAND-$1640.79 Air Canada returned the money right away because they changed the times more than 5 hours. What kind of fees?? and taxes and fees on returned $$ from Air Canada. We did not get this. Yes, they had a clause that no money would be returned and we understood that, but we thought we had travel protection, which by the way, Alex would not send me a copy of that protection. Very angry that I trusted them. DO NOT DO BUSINESS WITH THIS COMPANY. NOT RELIABLE!! AND THEY RIPPED ME OFF. now they want me to use them again with the credit-only out of the country. I can imagine the FEES and TAXES on that flight. please save yourself heartache and don't use them..I did get an email which Alex would call me at 1:00 the next day-never happened. And they lied-I called and left messages and recording said they were in a meeting. Never returned call. And Alex had told me to call Emily-not his. She would take care of my situation-she never returned calls. Forget this company- very hinky



