eVoiceA business phone system with robust features to help grow your business, all from your personal phone. Start calling from your new number in minutes without any complicated setup or hardware. Our phone system can be customized to meet your business's specific needs, featuring scalable features that grow with your business, with no long-term contract.
eVoice (evoice.com) has 290 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Monica
I had to update my review . I called in and received great support. A few days later my account was closed with no explanation and I’ve yet to hear from anyone. So my outlook about my experience has unfortunately changed.
Response from eVoiceOct 14, 2025
Hi Monica - Thank you for your feedback! We're glad to hear you felt supported and that we could resolve things quickly.
Keith W.
They refuse to help the service is atrocious. It is not user-friendly and when you call them out on the technologies, basic flaws nine representatives at 10 do not know how to help. I have been waiting for the engineering department to handle a very basic concern for over four days.
Response from eVoiceOct 14, 2025
Hello Keith Wiley - We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it can be when issues aren’t resolved as quickly as expected. Please know that we take all concerns seriously and strive to provide timely, knowledgeable support. In some cases, certain issues may require escalation to our engineering team for a deeper technical review, which can take longer than standard troubleshooting, especially if additional investigation is needed. That said, your experience is not the level of service we aim to deliver. We’d appreciate the opportunity to make this right and ensure your concern is properly addressed. If you haven't already, please reach out to our support team with your ticket number or contact details so we can follow up directly.
matt S.
You came out with a new app that completely sucks. When I ask if there was any way i could go back to the old one I was told NO!. I have to log in through a browser now just to check my messages. It says I can get phone calls through the app and that doesn't work either. Apps should be easy to use and yours is NOT!
Response from eVoiceOct 2, 2025
Hello matt swearingen - Thank you for sharing your feedback. We're sorry to hear about the trouble you've had with the new app. We understand how frustrating it can be when things don't work as expected, and we're here to help make things right. Our support team is ready to assist you. You can reach us at www.evoice.com/contact or call us directly at (877) 581-5789 Monday–Friday, 8 AM–8 PM EST (5 AM–5 PM PST), and we’ll walk you through any issues you're having. Thank you again for your feedback, it helps us improve and better serve you.
Domonique
I have multiple accounts with eVoice. All of my accounts work as intended with the exception of the most recent account. I've contacted customer service MULTIPLE times to see if they can get their tech team to address the issue of the username / extension user name not being announced when callers press an extension. The phone literally rings and says "THIS IS A CALL FOR. TO ANSWER PRESS 1". Every other account I have announces the user or extension name. The tech support team says this is not the way the system is intended to work. But it wouldn't make sense any other way because it literally starts the announcement by stating "this is a call for" but then it skips the user / extension user name on this account. Customer service insists that the 3 other accounts that I have must be some exception to the rule LOL even though it only makes sense to say what user the call is for. Instead of them resetting a system setting or even offering compensation for the inconvenience, they are trying to convince me that my other accounts are offering some strange "correct" operation. Also it took 9 hours to speak with a tech support agent via chat about the issue even though they respond in less than 5 mins for every other issue.
Response from eVoiceOct 2, 2025
Hello Domonique - Thank you for taking the time to share your feedback, and we sincerely apologize for the ongoing frustration you've experienced. We understand how important consistency across your accounts is, especially when features like call announcements are critical to your workflow. We want to assure you that this issue has been escalated to our development team for further review. They are actively investigating the behavior you described and will be following up with you directly. Your experience matters to us, and we appreciate your patience as we work toward a resolution.
Marci
You have not refunded or resolved my issues.
Response from eVoiceSep 16, 2025
Hello Marci - Thank you for your feedback. We’re sorry to hear about your experience. We’ve sent you an email to follow up and resolve your concerns as quickly as possible. Please check your inbox (and spam folder, just in case), and we look forward to assisting you further.
Chris B.
I have sent out a email with our legal counsel CCed. We wish to discuss it through the proper channels at this point.
Response from eVoiceSep 8, 2025
Hello Chris B - We’re sorry to hear about your experience and appreciate you bringing this to our attention. We understand your concerns, especially as a longtime customer, and take them seriously. We’ve responded to your email and we've shared your feedback with our product and development teams. We sincerely apologize for the inconvenience and truly appreciate your patience and understanding as we continue to improve the experience.
Phil
Our same problem has not been resolved.
Response from eVoiceSep 8, 2025
Hello Phil - Thank you for your feedback. We want you to know that the issue has been escalated to our development team, who are actively working on a solution. We truly appreciate your patience as we work through this. Please rest assured that resolving the issue is a top priority, and we’ll keep you updated as soon as there’s a fix in place. We truly appreciate your patience and understanding while we work to get things back on track.
Gold star Appliance R.
lots of problems
Response from eVoiceSep 1, 2025
Hello Gold star Appliance repair - Thank you for your feedback. We’re sorry to hear you’ve been experiencing issues with your account. Our team is actively working on resolving this for you and improving overall performance. We truly appreciate your patience as we work through these improvements, and we’re committed to getting things running smoothly.
