eVoiceReviews of evoice.com

Response from eVoiceNov 14, 2025

Hello iGoTech - Thank you for reaching out and for sharing your experience. We sincerely apologize that you were placed on hold without a follow-up and that your online support request was not addressed. This is not the level of service we aim to provide. We're happy to hear the issue has since been resolved, though we understand how frustrating the interruption must have been. It’s possible there was a temporary service disruption, and we appreciate your patience as things returned to normal. If the issue reoccurs or if there is anything else you need assistance with, please don’t hesitate to contact us. We’re here to help and want to ensure your service remains reliable. Thank you again for bringing this to our attention.

Response from eVoiceNov 17, 2025

Hello KS - Thank you for your feedback. We sincerely apologize for the inconvenience caused by our calls at inappropriate hours and for the frustration you’ve experienced with the new app. If you would like, we are available to assist with the new app to help address any remaining issues. Please review https://support.evoice.com/hc/en-us/. To set up a personalized session, reach out using 'Contact Support' from the support page, include your contact details, and the code TP91117OS in the description, allowing us to locate your request quickly. Your satisfaction is important to us, and we are committed to improving your experience.

Response from eVoiceNov 13, 2025

Hello CD Koncept Apparel & Signage - We’re really sorry to hear that you’re not receiving calls, we understand how frustrating that can be. We’d like to get this resolved for you as quickly as possible. Please reach out to us at https://www.evoice.com/contact/ and our support team will be happy to help get your service working smoothly again. Thank you for bringing this to our attention.

Response from eVoiceNov 5, 2025

Hello Bruce - We’re truly sorry to hear about your experience and that we didn’t meet your expectations. Your feedback is very important to us, and we’d like the opportunity to make things right. Please contact us directly at https://www.evoice.com/contact/ so we can review your concerns in detail and work toward a resolution. We appreciate you bringing this to our attention.

Response from eVoiceOct 31, 2025

Hello Octavia Bostic - We’re happy to assist with setting up your account. Our team has located your account information and sent you an email inviting you to schedule an appointment at a time that’s most convenient for you. During this appointment, our support team will reach out and guide you through the setup process.

Response from eVoiceOct 21, 2025

Hello John - We appreciate the feedback regarding your support experience while requesting assistance logging into your account. You were interacting with a tenured support team member via email and not an AI bot. To remedy your login issues, enter your eVoice phone number followed by the number (1) in the EXT field, and your account password. We apologize that our team member did not include the extension details in the email, which may have resolved the login issue. Please use the reset password feature if you don't recall your password.

Response from eVoiceOct 16, 2025

Hello Pamela Baker - We're sorry to read your feedback and comments. Changing or deactivating an auto-attendant requires assistance from our support team due to its complexities. All technical feedback is shared with our developer team to identify and implement further improvements that enhance our customers' ease of use. We will ensure that your review comments are shared with them at our next meeting. We would like to understand your comments regarding your support team interactions and have requested your contact details to review. Please reply to this request at your earliest convenience.

Response from eVoiceOct 14, 2025

Hi Philip Wiley - Thank you for your feedback. We truly appreciate your patience and are glad our team’s persistence made a difference. You're absolutely right, getting it right the first time is always our goal, and we’ll continue working to improve in that area.