A business phone system with robust features to help grow your business, all from your personal phone. Start calling from your new number in minutes without any complicated setup or hardware. Our phone system can be customized to meet your business's specific needs, featuring scalable features that grow with your business, with no long-term contract.
eVoice (evoice.com) has 290 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
evoice.com
Website
evoice.com
Category
Computers & Phones
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 95% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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The app and the service are extremely limited in functionality. The support is generally mediocre at best.
Response from eVoiceFeb 20, 2026
Hello Michael - Thank you for providing your feedback on our app, service, and support. We appreciate you taking the time to share your experience, as it helps us identify areas for improvement. We understand your concerns regarding the limitations in functionality of our app and service, as well as your perception of our support quality. We are continuously working to enhance our offerings and improve the overall customer experience. Your feedback will be shared with our development and support teams to inform future updates and training initiatives. We appreciate your understanding as we strive to meet your expectations.
TA
Tammy
The worst VOIP phone system ever
The worst VOIP phone system ever. We have had nothing but problems with this service. We have had to shut down our agency for hours at a time because of the issues. When you do get them on the phone, they cannot solve your problem! Extremely inefficient and troublesome. Difficult to use and if I could give it a zero I would.
Response from eVoiceFeb 17, 2026
Hello Tammy - Thank you for bringing your concerns to our attention. We are deeply sorry to hear about the significant difficulties you have experienced with our VoIP phone system and the disruption it has caused to your agency's operations. We understand the frustration and inconvenience that system outages and unresolved issues can create. We take your feedback very seriously. The issues you have described, including system instability, difficulty in reaching effective support, and overall usability challenges, are not reflective of the service we aim to provide. We would like to investigate these issues thoroughly and take immediate steps to address them. Please use the Submit a Request form at www.evoice.com/contact. When using the form in addition to your contact details, please include code TP21726OS so we can easily locate your request.
EM
Emin
Ongoing System Issues and Dashboard Malfunction
Hello,
I need to express my serious frustration with the eVoice system and dashboard.
The dashboard is extremely confusing and poorly designed. It is unclear what should be done, how it should be done, and why certain settings behave the way they do. I am no longer able to edit greeting messages that I previously created in text format. When I attempt to update them, the system gives errors such as “already changed” or “previously recorded,” preventing any modification.
This is not acceptable.
I have been paying approximately $60 USD per month for nearly three years, yet I am unable to properly manage basic functions such as deleting old greetings, creating new greetings, or adding new numbers. Meanwhile, incoming calls still play an outdated “we are currently closed” message, which I have repeatedly tried to change without success.
Additionally, when I receive calls from your support team, it is often unclear why I am being contacted or what the purpose of the call is. All of my information is already in your system.
At this point, I expect the system to be corrected. I am paying for a functional and manageable service, not a confusing and restrictive platform.
Please resolve these issues immediately.
Response from eVoiceFeb 17, 2026
Hello Emin - Thank you for taking the time to share your feedback regarding your experience with the eVoice system and dashboard. We understand your frustration and sincerely apologize for the inconvenience you have experienced. We acknowledge your concerns regarding the dashboard's design and usability, as well as the difficulties you are encountering with editing greeting messages and managing basic account functions. We also appreciate you bringing to our attention the lack of clarity surrounding our support team's outreach. Please be assured that we take your feedback seriously. We are currently investigating the issues you have raised, including the error messages you are receiving and the outdated greeting message being played to your callers. We are also reviewing our support team's communication protocols to ensure clarity and purpose in all interactions. Our team has tried to reach you by phone, but we were unable to connect. To help us resolve this as quickly as possible, please check your email inbox, spam, and junk folders for our communication and reply to Ticket #1424107. We appreciate your cooperation.
TO
Tola
The phone number was flagged as Scam…
The phone number was flagged as Scam and was shared with other businesses, which violates reasonable expectations of a business phone service.”
Response from eVoiceFeb 16, 2026
Hello Tola - Thank you for bringing this matter to our attention. We understand your concern regarding your phone number being flagged as "Scam" and potentially shared with other businesses, which you believe is inconsistent with the expectations of a business phone service. Please note that our platform does not currently offer outbound caller ID customization. As such, receiving carriers will label incoming calls from your eVoice number at their discretion, and we unfortunately have no control over this process. To mitigate the risk of misidentification, we recommend that you encourage your customers to save your number as your business name in their contacts. Additionally, you may register your business at freecallerregistry.com to potentially display your name on supported mobile networks.
We apologize for any inconvenience this may cause. We are continuously evaluating our services and appreciate your feedback as we strive to improve our platform.
PA
Paul
Been a customer since 2013
Been a customer since 2013.
Customer service is no help and when last agent stated they would remove a late fee, I checked and still never did.
Unacceptable business practices and would look for another service provider as they don’t value long term customers.
Response from eVoiceFeb 10, 2026
Hello Paul - Thank you for bringing your concerns to our attention. We acknowledge your tenure as a valued customer since 2013, and sincerely regret that your recent customer service experiences have fallen short of your expectations. We’ve reviewed your account and the late fee in question. Our records show that your account has received multiple billing accommodations and fee adjustments in recent months. Because of the frequency of those prior considerations, we’re not able to offer another late fee removal at this time. We hope this helps clarify the situation. We remain committed to supporting you and appreciate your understanding.
MD
MATTHEW D.
I had to wait on hold for almost 30 min…
I had to wait on hold for almost 30 min and my issue was not resolved.
Response from eVoiceFeb 5, 2026
Hello Matthew - We sincerely apologize that you experienced a significant wait time and that your issue remains unresolved. We understand your frustration and regret any inconvenience this may have caused. Reviewing your recent interaction shows you have been working with our specialist regarding your SMS registration. We are committed to addressing your concerns. The registration requirement for sending business SMS is part of the nationwide 10DLC regulations that apply to all VoIP providers https://try.line2.com/10dlc-faq/. Our 10 DLC support team is always ready to assist with completing the process, as we prioritize our customers' needs.
MA
Marqus
I can not get access to my account
I can not get access to my account. I tried reset and even spoke with your agent and reset . I’m still being charged please advise
Response from eVoiceFeb 3, 2026
Hello Marqus - Thank you for bringing this to our attention. We are very sorry to hear that you are experiencing issues with accessing your account. Our team has tried to reach you by phone, but we were unable to connect. To help us resolve this as quickly as possible, please check your email inbox, spam, and junk folders for our communication and reply to Ticket #1418111 if the issue persists after using the provided steps. We appreciate your cooperation.
RH
Rhd
System has not worked in months and I…
System has not worked in months and I still get charged and no rebate.
Response from eVoiceFeb 2, 2026
Hello Rhd - Thank you for bringing this matter to our attention. We understand your frustration and sincerely apologize for the inconvenience you have experienced. We attempted to contact you at the phone number on file, but were unable to reach you. Please be advised that a service credit has been applied to your account to compensate for the disruption. We have sent a detailed communication regarding this resolution to your email address. Kindly check your inbox, as well as your spam and junk folders, for our message and reply directly to Ticket #1417568. We value your long-standing loyalty and appreciate the opportunity to rectify this situation. Your feedback is invaluable to us as we continuously strive to improve our services.
