eVoiceReviews of evoice.com

Response from eVoiceJun 9, 2026

Hello Kay - Thank you for taking the time to share your concerns. We’re truly sorry to hear about the frustration you experienced, and we understand how upsetting it can be to lose access to your business number unexpectedly. We’d really like the opportunity to review your account details directly so we can confirm what happened with your billing notifications and ensure everything is resolved properly. Please reply to the Trustpilot request for more information that was sent to you with your contact details. This information will not be published online and will be sent to our support team securely. We look forward to reviewing your case and resolving this matter for you.

Response from eVoiceMay 28, 2026

Hello Toya - We recently reviewed your support ticket and noticed that we had requested additional information to help troubleshoot your issue; however, we have not yet received a response. To better assist you and gather the necessary details, a member of our support team will attempt to reach you by phone today. Our goal is to quickly identify and resolve the issue you are experiencing with outbound calling.

Response from eVoiceMay 19, 2026

Hello Brisko - Thank you for your feedback. Upon reviewing your support ticket, it appears that our initial email response was rejected by your email server on the day you interacted with our support team. To ensure you received assistance, the team member you were working with reached out again yesterday. If you did not receive that message or if there is anything further, we can assist you with, please don’t hesitate to let us know. We’re here to help and look forward to resolving this for you.

Response from eVoiceApr 22, 2026

Hello SW Repair Services - While we strive to be as transparent as possible, we are unable to share specific details regarding the internal alerts, monitoring criteria, or third party information that contributed to this decision. These processes are part of our broader risk management, compliance, and security framework and apply consistently to all customers. We genuinely value the time you spent with us and regret any inconvenience this may cause. Should you need assistance with transition-related matters, please let us know and we’ll do our best to help you.

Response from eVoiceApr 15, 2026

Hello KiMajjs - We’re committed to ensuring your service runs smoothly. When you reached out to us, we escalated your issue to our Specialist team after standard troubleshooting steps did not resolve the problem. A member of our Specialist team attempted to contact you yesterday to continue troubleshooting, but we were unable to connect at that time. We will continue attempting to reach you today and look forward to resolving this issue as quickly as possible.

Response from eVoiceApr 14, 2026

Hello Suite Certified - Thank you for being a long‑term customer. We truly appreciate your continued partnership. Regarding the email delivery issues, our specialist team investigated the matter and provided detailed feedback via email explaining why this was occurring. We believe the issue has now been fully resolved. We apologize if you received duplicate emails on this topic this afternoon; this was intentional to ensure there were no delivery failures or bounce‑backs. Regarding the temporary closure of your now‑active account, this was the result of an issue related to your credit card provider, who may have accidentally actioned a chargeback. Please don’t hesitate to reach out if you have any additional questions or need further assistance. If an issue persists, we recommend referencing the same ticket so we can keep all communications consolidated. We’re always here to help and will be sending a follow-up email regarding your Trustpilot review.