eVoiceReviews of evoice.com

Response from eVoiceAug 19, 2026

Hello San — We’re sorry to read your review, and we sincerely apologize that we weren’t able to identify your issue earlier. Your feedback is incredibly valuable to us, which is why, after seeing your review, we had one of our top‑tier support representatives reach out to you by phone. It appears that by the time we called, the opportunity to assist you had already passed. If you’d ever be open to reconnecting, we’d truly appreciate the chance to make things right.

Response from eVoiceAug 20, 2026

Hello Freedom, thank you for sharing your feedback with us. We’re sorry to hear you were experiencing issues with your service and unable to answer incoming calls, we know how important consistent performance is for your daily workflow. On August 20th, our team member Ashley reached out and was able to identify and correct a settings‑related issue on your account. We’re glad everything is now working properly, and we appreciate you giving us the opportunity to get this resolved. If you need anything else, please feel free to reach out.

Response from eVoiceAug 20, 2026

Hello Beth, thank you for sharing your feedback with us. We’re very sorry for the phone issue that has been affecting your ability to contact clients. We understand from your review that you’ve been experiencing this since August 11th, and we apologize that we weren’t aware of the ongoing impact until you brought it to our attention. Yesterday, on August 20th, one of our Tier 2 Support representatives, Paul S., worked directly with you to resolve the problem. We sincerely apologize for the disruption this caused to your business and for the frustration leading up to that point. We appreciate you taking the time to let us know, and we’re committed to ensuring your service continues running smoothly moving forward. If anything, else comes up, our team is here to help.

Response from eVoiceAug 20, 2026

Hello SS, thank you for taking the time to share this feedback with us. We’re very sorry for the experience you had while trying to regain access to your account. After reviewing what happened, it’s clear we should have handled your support request better. You provided the information requested, but when additional clarification was needed to identify your account, we continued the conversation by email instead of escalating more directly. After two replies from you, we should have taken a more proactive approach to ensure we had everything required. Because the account couldn’t be fully verified, you weren’t able to log in to update or transfer your payment information, which ultimately led to the account being closed. We understand how frustrating that must have been. We appreciate you bringing this to our attention, and we’re committed to improving how we handle situations like this going forward. Thank you again for sharing your experience with us.

Response from eVoiceJul 15, 2026

Hello Ryan - We’re really sorry to hear you’re still having trouble logging into your account. One of our team members will be reaching out by phone today to help get this sorted for you. We also want to apologize for not following up sooner. When you first contacted us by email, we requested screenshots of the error message you were seeing, but we didn’t receive the follow‑up information, and we should have checked back in with you. Thank you for your patience, and we appreciate you giving us the chance to make this right.

Response from eVoiceJul 13, 2026

Hello Old Onebox/evoice user - Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. As part of our effort to investigate and resolve your issue, we previously requested additional information to help us identify your account and escalate the matter to our Tier 2 Support team, which works directly with our Development Operations team. Unfortunately, we did not receive a response to that request. We remain committed to helping resolve this matter. Please respond to our Trustpilot request for additional information, and a member of our team will review your case and follow up with you as quickly as possible. We appreciate the opportunity to assist and look forward to hearing from you.

Response from eVoiceJun 16, 2026

Hello Admin - We’re truly sorry for the trouble you encountered. Paul from our support team connected with you yesterday and helped resolve the issue. We understand your first support experience wasn’t ideal, and we appreciate you sharing that with us. Your feedback helps us improve, and we’re committed to providing a better experience next time.