eVoiceReviews of evoice.com

Response from eVoiceDec 10, 2025

Hello John Read - Thank you for taking the time to leave your review. We're sorry you have had persistent issues with accessing your missed calls from the mobile app. We completely understand how frustrating this may be. Our technical support team would like the opportunity to troubleshoot these issues. We attempted to contact you via phone or email several times, but were unsuccessful. Please review your emails with the ticket number (1397230) and reply so that we can arrange a time to connect with you via phone.

Response from eVoiceDec 1, 2025

Hello Mary - We apologize for the inconvenience you experienced that necessitated a call regarding your bill inquiry. Your feedback is important to us, and we strive to provide seamless service to our customers. I am happy that the issue was rectified via our support team.

Response from eVoiceSep 23, 2025

Hello Kalen - Thank you for taking the time to share your feedback. We're truly sorry to hear about the technical issues you've been experiencing. We completely understand how important every call is when you're running a business, and we know that missed calls can mean missed opportunities. While we’re glad our customer service team has been helpful, we want to make sure you get a lasting solution. Please submit a request using the form at https://www.evoice.com/contact/ Be sure to include your contact details and use the code AP923OS so we can easily locate and prioritize your request. We appreciate your patience and the opportunity to make this right.

Response from eVoiceSep 1, 2025

Hello [email protected] - Thank you for your review and for continuing to work through your 10DLC registration. We understand that meeting all the requirements can be a new and sometimes challenging process. We reviewed your previous support tickets and saw that you've been actively working with our team. Once everything is completed, you’ll be one step closer to getting approved.

Response from eVoiceJul 16, 2025

Hello ckmhead - Thank you for the review and letting us know where we fell short. We apologize that we didn't upload both audio clips simultaneously. Our support team member has accessed your account, and the missing audio file has now been successfully uploaded. Once again, we apologize for the oversight, and we appreciate your patience.

Response from eVoiceJul 8, 2025

Hello Ms. KB -We are sorry to hear that you had this experience. At eVoice, one of our goals is to ensure that our customers receive the best possible experience when they contact our support team, and this does not align with your experience. We will look into this matter and ensure that this is dealt with. We apologize for any inconvenience this may have caused.

Response from eVoiceFeb 6, 2025

Hello Ruston Raybon - We regret to hear that you have been having issues connecting to support. We have been having higher than normal call volumes. This is due to the SMS registration deadline. Our chat, email, and phone team are working hard to have all our customer's concernes addressed. We would also like to advise that we do also offer answers to your FaQs on our support page, which offers visual aids. We would love to look into this for you and see how best we can assist you with the issue at hand. You can feel free to reach out to our team using the reference number "TPRR02/06/24" or if you have a ticket number from your previous contact, we would love it if you are able to reference it when submitting your information.