eVoiceReviews of evoice.com

Response from eVoiceNov 18, 2025

Hello Kate - Thank you for sharing your experience. We’re really glad to hear that you’ve been happy with the phone service and pricing, but we’re sorry for the confusion and frustration caused by the emails you received. We understand how stressful it can be to get messages about possible service interruptions, especially after confirming that your account is in good standing. We’d like to look into this further for you. When you have a moment, please reach out to us and reference code AP118PD so our team can review the email issue in detail. You can contact us here: https://www.evoice.com/contact/ Thanks again for your patience and for being our customer, we truly appreciate you!

Response from eVoiceNov 12, 2025

Hello Marybeth - Thank you for sharing your feedback about the new app. We're sorry to hear it hasn’t met your expectations and that you’ve found it less user-friendly. We appreciate your input and will share your comments with our development team as we continue to improve the app’s usability. If you’d like, we can arrange a brief call to discuss your concerns in more detail. Please contact us directly at https://www.evoice.com/contact/. When using the form in addition to your contact details, please include code TP1112OS so we can easily locate your request.

Response from eVoiceOct 10, 2025

Hello Dennis Roundtree - Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand how critical it is to have immediate access to support, especially when it comes to your business phone service. While our support team is available from 8 AM to 8 PM EST, we strive to respond as quickly as possible during these hours. We truly value your business and would love the opportunity to resolve the issue you're facing. Please feel free to reach out to us within our support hours, and we’ll work to ensure your experience improves moving forward. We hope you’ll reconsider and give us the chance to make things right.

Response from eVoiceSep 29, 2025

Hi xxx - Thank you for your feedback! We’re truly sorry to hear about your experience. We understand how frustrating it can be to deal with connection issues, especially when it impacts communication. We appreciate you sharing this, and we’re glad to hear the task was completed. We'll review this internally to ensure our team handles situations like this more thoughtfully in the future.

Response from eVoiceSep 8, 2025

Hello All - Thank you for taking the time to share your review. After reviewing your account, we understand you've been experiencing issues with your inbound calls, and we’d like to assist. Please check your inbox for an email referencing ticket 1358515. When replying, kindly include the best time for a phone call so we can troubleshoot the issue with you directly. We look forward to resolving this with you.

Response from eVoiceSep 8, 2025

Hello David - Your feedback is important to us, and we want you to have the ideal user experience. We understand how frustrating it can be when things don’t work as expected. Our product team is aware of the multi-login feature request and is actively working on updating the app to include this with the new interface. Your feedback has been shared with them to help prioritize this functionality.

Response from eVoiceJul 15, 2025

Hello Timothy - We understand your frustration regarding the caller ID display for your new number. Unfortunately, virtual phone service providers are currently unable to update or request toll-free caller ID changes. The original carrier may update the caller ID in the future, but we cannot guarantee when this will occur. As per our email, we can assist you in finding an alternative number that suits your business needs.

Response from eVoiceJul 9, 2025

Mea, thank you for taking the time to leave your review. We apologize that you're now encountering issues with your voicemail, and we're committed to restoring your desired settings. We have attempted to contact you by phone and email, and we would appreciate the opportunity to troubleshoot this issue at your earliest convenience. Please look for the email with case number 1330521 and reply with the best time to reach you. You may also contact us by phone again if that is more convenient for you at (877) 581-5789. We are in the office Monday through Friday, between 8 am and 8 pm EST.