eVoiceReviews of evoice.com

Response from eVoiceSep 17, 2026

Hello Kim, we're very sorry to hear about the challenges you've experienced and understand how disruptive this has been, especially when it affects your ability to communicate with patients. We take your concerns seriously. After reviewing your case, we have arranged for a member of our team to reach out to you directly today to discuss the issues you've reported, provide an update on the status of your account, and work toward a resolution as quickly as possible. We appreciate your patience and the opportunity to address these concerns with you directly.

Response from eVoiceSep 17, 2026

Hello Matt, thank you for your feedback, Matt. We're sorry to hear that your initial experience did not meet your expectations. As a new customer, we understand how important it is to get set up quickly and smoothly. That's why we offer live phone support, where our team can walk customers through the entire setup process and help ensure everything is configured correctly from the start. While we were unable to provide a full month of service credit, we did provide a prorated credit based on the number of days the account was active. Because the account had only been open for a few days and the issue was related to setup rather than a service outage, we believe the credit offered was fair and exceeded what is typically provided under these circumstances. We appreciate your business and your feedback, as it helps us continue improving the customer experience. If you need any additional assistance, our support team is always available to help.

Response from eVoiceSep 17, 2026

Hello Thedream, Thank you for your feedback. We're sorry to hear about the difficulty accessing your account. Our support team responded promptly and provided instructions to help restore access. In this case, the account login required both the phone number and the associated extension number, which may not have been used during the initial login attempt. Once we identified the issue, we shared the necessary steps to regain access. We understand how frustrating it can be to be locked out of an account, and a member of our team will be reaching out to you today to ensure you can log into your account without issue.

Response from eVoiceSep 9, 2026

Thank you for your feedback, John. We recently made some updates to call scheduling in early August, and we understand these changes may have created challenges compared to how your service previously operated. We’re sorry for any inconvenience this caused. A member of our support team will give you a call to walk through your setup and make sure your service is configured in a way that works best for your needs.

Response from eVoiceSep 8, 2026

Hello Signature, we’re sorry to hear you’ve been having trouble with your service. We did locate the billing inquiry you submitted after business hours, and our team responded promptly the next business day with a recommended solution. In that message, we also encouraged you to give us a call if the initial steps didn’t resolve the issue. To prevent any further delays, a member of our team will reach out to you directly by phone using the number listed on your support ticket. They’ll be able to walk through everything with you and make sure your billing concern is fully resolved.

Response from eVoiceAug 28, 2026

Hello Zohar, thank you for sharing your feedback with us. We’re sorry to hear that the savings available didn’t meet your budget goals. The plan we offered is the lowest option available, and we do our best to keep pricing fair while still providing reliable service and support. If you decide to move forward with another provider, we’re here to help with anything you need during the transition. Your experience matters to us, and we appreciate you taking the time to let us know how you felt.

Response from eVoiceAug 28, 2026

Hello Pamela, we're sorry to read about your experience. In reviewing the ticket, we can see an update was completed, but if the setup still wasn’t correct, we apologize that we didn’t fully resolve the problem. We also see the account has since been cancelled, and if you ever decide to revisit the setup or want us to review what happened, we’re always willing to help as the business phone line you selected is still available.

Response from eVoiceAug 19, 2026

Hello Wylie, thank you for sharing your experience. We apologize that you’re having issues with your service, and we understand how valuable your time is and how important, reliable call performance is for your business. After reading your message, we had one of our top‑tier support specialists reach out and adjust the settings on your account. Regarding dropped calls, to move forward with a full engineering review, we do need a bit more information. Specifically, we’ll need at least two additional examples of the dropped calls, including the approximate time each incident occurred, so we can get this issue escalated. Thank you again for your patience and for giving us the opportunity to resolve this.