eVoiceReviews of evoice.com

Tried to signup on 01/06/2025 and had error with with payment card type. Called Evoice and sales set me up. After spending hours going through evoice and finding out its not an effective solution for my business I cancelled service on the 01/07/2025. Got my bank statement and evoice doubled billed me. Contacted support and ask for a refund and received no response. Evoice is another company quick to charge and slow to respond to refund cancellation request and double billing fix. Update 01/15/2025 Evoice left a few messages and emails with the generic response of we tried reaching you blah blah blah. I have emails showing my communication with them was futile before this review. In those emails they persistently stated they could not find my info with any of my information I used to sign up for that service "Except for the phone number assigned". "NOTE IF YOU GET AN ERROR WHEN SIGNING UP... STOP! Do not continue to try or your bank balance will diminish with each unsuccessful attempt! Then you have to wait forever to get your money back!

What an unbelievably bad experience, with the product, with their business processes, and most recently with their customer experience. They completely abandoned us. Failed to provide us sufficient notice of actions on our account. And have completely left us high and dry. Do not use this company, ever.

This place love playing games with your business phone line, they will send out an invoice to you on the 11th at 7:58am and disconnect you service the same morning at 8am sharp, WOW 2 mins later. I have never seen any company that does business like that. That crap will ruin your business. And you try to explain it the customer service and they think, that crap is normal. Don't waste your time.

Extremely brutal customer service. VERY very difficult to cancel.

I used them for years until the app got to where I could not call out. I would have to delete the app and reinstall it and it would work one time and then I would have to delete it and reinstall it and then it stopped working to call out altogether. Noone would respond to my attempt to get support for this issue. I told them I need to discontinue the service in my email and they kept charging me for 3 months. I still have not heard back from them. They kept charging even after I ported my business number out of their service.

Appalling service to a client who has been with them for years. Do not answer the telephone, a fault causes us untold problems.

Great afternoon You have a very ignorant employee in your leadership team. It is amazing that I had a call with her maybe two years ago and that did not go well. Fast forward I have a small issue and she calls. The first thing I advised her, didn't we speak before and it didn't go well. Why would you even call me because you see the history? She asked like she owes the company and will over talk you in a heartbeat. Not good customer service at all.

Impossible to cancel. Made it very difficult to cancel continually asking for more info to verify my identify. Despite knowing the credit card number I pay for it on they said it was the wrong account. I provided evidence that they were debiting that card and they still said it was the wrong card :)) They asked for more info (emails, phone number..) but still said I didn’t pass ID verification. Total nonsense. Now I have to call. What, because I don’t know who I am via email. Price also went up without notice by 35.4% without any notice. Crap service. Would I NEVER use them again. NOT recommended!!