eVoiceReviews of evoice.com

Response from eVoiceSep 1, 2025

Hello Steve - Thank you for your review. As mentioned in our email, we want to make sure you're getting the best experience possible. Our product team is aware of the multi-login feature request and is actively working on updating the app to include this with the new interface. Your feedback has been shared with them to help prioritize this functionality.

Response from eVoiceAug 25, 2025

Hello Elton - Thank you for your review and for continuing to work on your 10DLC registration application. We know that setting up all the requirements is a new challenge for many of our customers. We did review past tickets and see you were working with our team, and we're glad you were able to connect with us today on the required information to update on your website. Once you have completed this, you will be one step closer to being approved.

Response from eVoiceJul 16, 2025

Vernon - Thank you for taking the time to leave your review. Upon reviewing your email communication, we understand that you were experiencing issues with calls forwarded to your mobile device, and we want to help. We attempted to contact you via phone several times, but were unsuccessful. Please review your emails and look for ticket number 1332843. When you reply to the email, please let us know the best time to connect so that we may troubleshoot the issues with you by phone.

Response from eVoiceJul 9, 2025

Hello Bonnie, we see that your cancellation request was received via email on June 30th; however, there were also questions related to account access, which resulted in additional communications. We can confirm that a new billing charge occurred on July 7th. We will ensure that you are credited for the latest charge and that your account cancellation is completed today. We apologize for the delay, and we will follow up with a confirmation email later today. Your feedback will be used to improve our customer follow-up practices.

Response from eVoiceJul 9, 2025

Hello Maria, We see that you emailed support about your billing inquiry on July 3rd, and we responded with a detailed email on July 4th. As the email may have been directed to your spam or junk mail folder, we suggest checking your spam or junk mail folder or searching for 'eVoice' in your email inbox. We also attempted to contact you by phone yesterday to review your bill, but unfortunately, we reached your voicemail. If you have any further questions, please don't hesitate to contact us via phone, email, or chat.

Response from eVoiceJul 8, 2025

Hello AP - We apologize that you're experiencing difficulty navigating our website. We're always looking for ways to improve our customers' experience and would like to send you a follow-up email to get more specific feedback so we can share your comments with our internal teams. If you're an app user, you'll be pleased to know that our new eVoice app will be available to our customers over the coming weeks. Be on the lookout for the updated app very soon, and watch for the email follow-up we mentioned.

Response from eVoiceJul 3, 2025

Hello Random - Thank you for being a long-standing eVoice customer. We are so sorry to hear that you have not received the email for the SMS setup. We were able to check and can confirm that the email containing the SMS setup was sent to the email address on the eVoice account. Please chack the spam/junk folder. In the meantime, we will have the email resent with the information. We apologize for the inconvenience that this may have caused.

Response from eVoiceJul 3, 2025

Hello Michal - Thank you for your feedback. We are sorry to hear that you experienced extended hold times. This is not a normal customer experience. However, from time to time, we do experience higher-than-normal call volumes, which may lead to longer-than-normal hold times. We regret that you had to experience this. We really do apologize for any inconvenience caused.