Rachel
0/10 would not recommend this company.
I'm a content creator and decided to purchase a controller for my streams. I spent $250+ on a custom controller but within a week i noticed there was such bad stick drift that it was unplayable. I reached out for a repair as this was still fresh out of the box and they informed me it was caused by a circuit board that was so far gone it would need to be replaced. And then informed me it would cost me an additional $65 to repair it. I tried to reason with the company but they were adamant about the payment for repair. I received a terribly made controller, received bad customer service and had to pay additional money to fix their mistake. 0/10 would not recommend this company.
Response from Evil ControllersAug 1, 2023
Hello Rachel, as our customer service team let you know. You selected our free 12-month BASIC warranty and it is clearly stated on our website that this warranty does not cover thumbstick drift. You had the option to order the controller with 2 different warranties that do cover thumbstick drift and you did not do so. https://www.evilcontrollers.com/warranty-information




