Evil ControllersReviews of evilcontrollers.com

Bought a new controller from them i didnt get what i ordered and when emailing the custumer service frustrated they told me to take a chill pill.... there controllers run at 300 dollars if it shows up messed up they will just tell you to take a chill pill i guess an just start ignoring you.... and i asked for a return label to fix there mess up and i have to pay for it so i did.... and after that i got a email saying they are not going to go back an forth with me and he started ignoring me so i bought the shipping label for 20$ never got it and i haven got a response yet. legit the worst customer service i have ever seen with any company. they will try to make it your fault before offering assistance. they used to let you make a phone call appointment and that has vanished i think its cause they dont like confrontation with ppl they stole money from anymore... sad thing is when you get what you actually order these controllers are 5 star controllers but the customer service kills the sell.

Spent 475, on top tier controller with all bells and whistles. Upon receiving I noticed that I didn’t like a few things cosmetically. I got a hold of customer service and requested to change. They did oblige originally on request based on the product and top level warranty. . But when it came time to figure out shipping and where I was sending or if they were going to ship it, they went radio silent. It’s been over a week. I’ve emailed and gotten no response. I’ve set appointments and gotten no calls and text and called the one 800 number and no return calls or text. They might put out a good product but if you don’t get what you want first time or it’s broken, you’re dead in the water.

There customer service is non existent I purchased a evil controller on October 10 2023 I received it 5 days later so far it was good however when I first turned the controller on when I got it I noticed that my L1 & L2 trigger functions was flipped so for example I aimed down sight with L1 & L2 did what L1 was supposed to do so basically my triggers were not doing what they were supposed to mind you I didn’t ask for this nor pay this also I payed for increase d thumb-stick tension on both sticks & only received it on the right stick so I’m out of 30$ also a few days later my controller fell of my desk and the right stick came out & I couldn’t fix it because if you do … you void the warranty so I contacted evil & they sent me a return label & I sent it back. It’s been 3-4 days since they received it & I still haven’t heard anything back at this point I’m out of $294 dollars i tried to schedule 2 appointments with them but they never called me & email support is non existent they reply once & never again honestly if i don’t hear nothing back soon I’ll dispute it and get my money back it’s currently November 6 2023

I am only giving 2 stars because of Jacob who communicated well with me and was efficient in his responses. However, my remote came back worse than when I sent it in. Keeps are doing opposite of what they’re supposed to do. For almost $300 paid for this remote, it is not worth the money. It feels like a total loss. I was told to adjust the settings but I’m aware of what settings need to be adjusted and that is not it. The remote is faulty and I wouldn’t recommend nor would I ever make another purchase. Very disappointed. I never buy anything of high value and when I did, this is what I was handed.

Our controller is already messing up

The controller is very cheap feeling, not worth the price at all. I don't like that there is no rumble/vibration or whatever, for that price it should have at least had that. I regret purchasing this controller, and I am very unsatisfied with it.

i had sent my controller in for a repair and it took about 2weeks to be sent back, when i had received the controller back, although the initial issue was fixed it was sent back with another problem and i sent a email same day about the new issue and still have not been contacted and given any information about getting a waiver to be sent back to be fixed, and that was almost 2 weeks ago from when i received the controller.

My son wanted to purchase this item from your website and I placed the order. For someone not familiar with these aspects, it was difficult to understand what and why things were being selected. Descriptions were limited. Also suggesting shipping insurance above and beyond the standard value of $100 makes a consumer concerned that the items will not be received correctly. The process leaves one very concerned that this controller will not arrive as ordered.