Find everything cute in Higher quality at lower priceFeaturing over 150+ cute brands along with our own lines of products including handmade items and Lolita Fashion clothes. Based in US, have warehouses in United States and Asia.
Everythingcuteclub (everythingcuteclub.com) has 24 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Also known as
everythingcuteclub.com
Website
everythingcuteclub.com
Category
Accessories
Location
Ithaca, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: September 2024.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I bought a Sanrio bed linnen and a pillowcase. I waited over three months for my package to arrive and when it arrived I didn’t even get what I bought!! I got some kinds of leggings instead of the bed linen that I paid for!! Don’t buy from this website!
(I also bought some other stuff in the same order that was correct)
Response from EverythingcuteclubJan 8, 2023
Dear Alberte,
If you receive the incorrect items please email us with your order confirmation number and photos so we can take care of it.
TL
Trang L.
First order , long shipping, happy with my Jirai Set.
I placed my first order on September 23. They didn't ship it until November 6. I received it on November 18. I live in The Netherlands. I was worried at first because its my first time buying there. I had submitted a paypal dispute, but I had withdrawn it when I received a message from them that they would send a tracking code at the end of the week. And they did. That was sure promising. The customer service answered all my messages on their chat and via email. That was certainly great.
Only the shipping days don't match what they say. It did take a bit longer then 10 to 20 days~ . I think because they had to order it from the relevant store.
I sent it with USPS and that worked out fine.
Overall i am happy with my Jirai set by the brand Kitten Bxllet. I will only suggest buying at Everything Cute Club if you don't mind waiting a long time for your order to be shipped and delivered.
KU
Kunde
Scammed me for one of the two products I ordered
I’ve ordered two items in May, received one and now am being ghosted by the Customer service. Both items were a pre order, and now since so much time has passed I cannot even file a complaint with PayPal. I’ve given them the benefit of a doubt AND more time, you know, shipping problems etc., and they did send one of the products, so the second should follow, right?
I’ve received tracking information after repeatedly asking for my second product. That tracking hasn’t changed since the 4th October. After that: ghost city. Very convenient since I gifted you so much time I cannot get my money back.
Stay away from them!
Edit: that is a very convenient explanation, that you were able to provide within a weekend! Yet my emails since the 26th October stayed unanswered. I don’t remember your website specifically providing the info that the “First Class international shipping” is absolutely UNTRACEABLE. I’m not sure where those time estimates come from that you’ve mentioned. You cannot possibly expect your customers to wait months for the items to be shipped in the first place and then “just hope for the best” for another couple of months, because “99% of the untraceable packages arrive at some point”….. Because, as I’ve mentioned, if you wait long enough you cannot file a claim with PayPal anymore.
This changes absolutely NOTHING about my experience: I’ve been ghosted, I still haven’t received the item or any info if I’m going to receive it at all. So it changes nothing about my rating.
Response from EverythingcuteclubNov 13, 2022
Thanks for your info. We are glad that the first package was successfully delivered! You told us the lipstick was missing so we shipped it out in mid October. You chose the Standard USPS international shipping. Your first package took around 50 days to arrive. We have 0 control over the international shipping speed and custom fee. It has been less than a month for the second package, we strongly suggest to wait couple weeks. You mentioned the ghost city… because it is USPS first class international shipping SOMETIMES it is untraceable after it left us. It happens to many of the packages and 99% of them are successfully delivered.
Here is the info found on the website you can also google it in case you think we lied to you. We strongly suggest customer to choose priority shipping methods they are faster and with insurance
“ First Class International
First class international is untrackable. Once it’s been sent it’s out of our control. There is no way to track it and there is no proof of delivery or shipment. (That's why it’s so low cost!). It also doesn't have expedited brokerage, which means packages can "sit in customs" for up to 4-6 weeks. Although this is rare it does happen. Packages are sometimes not delivered at all (1% of cases), so this method is to be used at your own risk! However, it is generally fairly dependable, arriving with a week or two 95% of the time. Insurance is automatically calculated and added to your order. Lost package claims may be filed between 45 and 90 days after shipment. It is not a recommended service and only permitted for orders under $300.”
VV
Vee V.
Extremely Slow, Customer Service Will Ghost You
Ordered a messenger bag in May 12th, did not receive it until today, September 19th. Had I not filled a dispute with my credit card company last week, I'm sure I would've never gotten it. I sent various emails to their contact page and used their built-in chat a month (June), then two months after ordering it (July), nothing came of it, never received a tracking number UNTIL I filled the charge dispute. If you *must* order something from them, make sure you do it through PayPal or, even better, a major credit card company like American Express or Capital One. That's the only way you're guaranteed to get your item, or your money back.
Two stars because I *did* end up receiving my item, but minus three stars because poor communication, lack of transparency, and contemptible business practices (sends out the item only after a major credit card company is involved).
EDIT (9/20/22): Since they replied, I'll state this took longer than their stated 90 days—it took 4 months, so approximately 120 days. That would've been fine with communication, but there was none. They had no problems sending me emails with the tracking number and a confirmation of delivery this week, however.
Response from EverythingcuteclubSep 20, 2022
Dear VeVe,
Thanks for your info. We didn’t receive any disputes from the bank so we weren’t able to locate your order. Now we figured it out.
On PayPal we received this dispute on September17th while your order was shipped out two days ago before we received the dispute. Again if we know this order is involved in the dispute we will not release the shipment.
The tracking number & order confirmation emails will be sent out automatically by systems. We searched again your email address xxxx gothi.cc we couldn’t find the email you sent to us.
I am sorry that for the contact form and online chat were not what we suggested for order requests. On the contact form page we wrote “ order inquires email” The contact form are mostly used for re-stock information or other questions. Sorry again for this confusing situation.
General products require 10~20 business days, pre-order items require up to 90 days to be shipped out. For the kuromi bags, we shipped out the other customers order first but your order was missed. As soon as we realized it, we sent you a reimbursement gift card to your account plus the coupon (it was sent in the package).
Again we have limited staffs and we have lots of room to improve. Thanks for your time to write this review and bring it to our attention. Hope you like the product if there is anything you need please email us [email protected]
JA
JANET A.
I ordered the antique rose pallete in…
Thank you. Yes, I finally received my package. I was upset because of the lack of communication. I tried reaching out several times and never received a response from any person. The only response I recieved was an automated email. I have changed my review to 4 stars only because my daughter loved the item.
Response from EverythingcuteclubJun 1, 2022
Thank you so much for your kind words and support. We are so glad that your daughter likes the product. Hope she found the mini gift we prepared for her in the package. If you need additional help and support feel free to contact us any time. (please allow 2~4 business days for us to reply)
TC
Trash C.
I ordered a case but it took 3 months…
I ordered a case but it took 3 months to get to me and when it did it was the wrong size, they told me they will send me another one but it’s been a month and a half and no updates so I requested a refund and they left me on seen. I messaged again and just sent me the money. No apology or anything. Honestly the case was cute, I loved it but if you want to risk the wrong item and or loooong wait, go ahead and order
Response from EverythingcuteclubMay 11, 2022
Hi Trash Can,
I am sorry that you received the wrong item. Because the item in your order is a handmade item which requires 15~25 business days to make it as it is stated on the product page and title. We didn’t ask you to return the phone case you received and kindly asked you if you could wait for the second shipment. You agreed on it. Later on you asked for refund we initiated refund immediately. Once we initiated refund the order was closed and archive. Customers information including address and contact will be deleted immediately for privacy and security issues. The cancellation and sorry emails are sent by our system email address instead of the customer service email address. You might miss these emails. We are sorry that you felt in this way.
AN
Ana
Absolutely appaling
Absolutely appaling. No replies for months and when they do its always the same message, no actual follow up. DO NOT BUY. I'm pretty sure that they are a scam site at this rate.
Response from EverythingcuteclubJun 13, 2021
Hi Ana, we never ghost a customer. Please check the email address you sent to us. And you can also contact us via social media.
AL
Alexander
Nice variety but customer service might ghost you.
They have a variety of items and they seem to have things in stock pretty regularly. Prices fluctuate often and things go up and "on sale" pretty often. So it's sometimes better to get items earlier when they are a little cheaper.
I got my order in perfect condition and all the extras/freebies included. However my order took longer than their listed estimated shipping to arrive and EverythingCuteClub customer service stopped responding after a certain point. They don't send any e-mails if there are shipping delays on their end. You have to check their website since they will only post it there.
Also, since their Customer Service may ignore you if you ask too many questions, use your credit card or PayPal so you have a way to protect yourself when they refuse to respond to a legitimate request/questions about your order.
I would not order from this site again even if this was the only site that had what I wanted available.
May 2021 Edit: Since ECC responded I wanted to clarify what legitimate questions mean. My questions were not covered in the FAQ or in any on-site popups that only explained any issues or delays the company was facing. When asking the questions, not covered in those locations, I received the generic canned response that referenced their FAQ and the info on the main page. I know that is standard for most sites but even when I replied that the auto-responder/canned response didn't cover my question I still received canned 'look at the FAQ response' and then radio silence.
Response from EverythingcuteclubApr 15, 2021
Thanks for your reviews! We are really working on providing wide range cute products of high quality. And we are happy to hear that you like the products and packaging. I am sorry that your order was delayed. I don't know when you placed the order and what did your order. The processing time varies due to the product types and the holiday/ sale seasons.
We don't intend to ignore customers' emails. We used the free email service before so the emails sometimes are not forwarded to us successfully. We recently upgraded our email system using more professional company emails.
For the funds part, you don't need to worry about your money. Because we are a shop under Shopify. None of your bank info will be leaked to us. And we only accept mainstream payment methods such as credit cards and paypal. These payment providers will protect the rights of both of the parties, seller, and buyers. If there are unresolved problems between us and customers, the payment provider will help to resolve the problems by investigating the evidence provided by us and customers. Also, we put 10~20% of our sales as reserve funds in Shopify, so we always have funds there if we need to refund the customers.
And more importantly, we registered in the United States, so shopify and paypal have our SSN and tax number. We pay tax in US every year. (We started our US site on 2020)
I am not sure what do you mean by legitimate questions about the order. We have FAQs page and the about us page to answer legitimate questions about Everythingcuteclub. If you have any questions feel free to contact us via online chat box (on our site) during working hours or contact us [email protected]
We started our US branch in 2020, and we grew much quicker than we expected. To be honest, there are lots of room for us to improve. Thanks for shopping with us. We hope we can be better and cuter soon.
Updated replies:
Maybe our customer service staff thought the FAQs had already covered your questions, like shipping time, tracking update, and order process etc. I am sorry that the staffs didn't explained more details when answering your questions. We will improve the customer service experience. Thank you for your feedback.
