Vee V.
Extremely Slow, Customer Service Will Ghost You
Ordered a messenger bag in May 12th, did not receive it until today, September 19th. Had I not filled a dispute with my credit card company last week, I'm sure I would've never gotten it. I sent various emails to their contact page and used their built-in chat a month (June), then two months after ordering it (July), nothing came of it, never received a tracking number UNTIL I filled the charge dispute. If you *must* order something from them, make sure you do it through PayPal or, even better, a major credit card company like American Express or Capital One. That's the only way you're guaranteed to get your item, or your money back. Two stars because I *did* end up receiving my item, but minus three stars because poor communication, lack of transparency, and contemptible business practices (sends out the item only after a major credit card company is involved). EDIT (9/20/22): Since they replied, I'll state this took longer than their stated 90 days—it took 4 months, so approximately 120 days. That would've been fine with communication, but there was none. They had no problems sending me emails with the tracking number and a confirmation of delivery this week, however.
Response from EverythingcuteclubSep 20, 2022
Dear VeVe, Thanks for your info. We didn’t receive any disputes from the bank so we weren’t able to locate your order. Now we figured it out. On PayPal we received this dispute on September17th while your order was shipped out two days ago before we received the dispute. Again if we know this order is involved in the dispute we will not release the shipment. The tracking number & order confirmation emails will be sent out automatically by systems. We searched again your email address xxxx gothi.cc we couldn’t find the email you sent to us. I am sorry that for the contact form and online chat were not what we suggested for order requests. On the contact form page we wrote “ order inquires email” The contact form are mostly used for re-stock information or other questions. Sorry again for this confusing situation. General products require 10~20 business days, pre-order items require up to 90 days to be shipped out. For the kuromi bags, we shipped out the other customers order first but your order was missed. As soon as we realized it, we sent you a reimbursement gift card to your account plus the coupon (it was sent in the package). Again we have limited staffs and we have lots of room to improve. Thanks for your time to write this review and bring it to our attention. Hope you like the product if there is anything you need please email us [email protected]