Robert
I ordered a new cue
I ordered a new cue, did not arrive until approx 30 days later, product was backordered by supplier but supplier didnt inform Everything Billiards it was on backorder. I didnt find out until i followed up on purchase several weeks later. Outstanding orders need to be followed up on, I could have ordered this item from dozens of online retailers and had it in two days.
Response from Everything BilliardsMay 20, 2017
Robert, I am sorry that you suffered the fate that you did. Especially with higher end cues, lead times can stretch into months. With Meucci, for example, we have learned (the hard way) that lead times can be 6 months or more... You very well may have gotten a better turnaround from an online vendor, but I have also heard the same "horror stories" on lead time delays from customers who chose to purchase online. What I am saying is the online guys drop ship from manufacturer the same way we do most of the time. What we offer is a table on which you can play and try out your cue before you buy, which I think is of value. While it does not excuse our failure to follow up with you in this instance, we do communicate to customers what our vendors communicate to us. Sometimes we get bad information, and unfortunately pass it along to you. We live and learn what info to rely on, and what not to, but that takes time and varies with manufacturer. One of these years I hope to have all the information and answers, but the best we can hope for is continuous learning and improvement. Thanks for your understanding, and I apologize we fell short of the mark on this one. - Judson Bobo, Mgr