Eversource EnergyReviews of eversource.com

Bill was overdue and I had not realized. No letters or communications. Received an out of date letter threatening disconnection and app/website wouldn’t let me pay.. customer service hours are only Monday through Friday 8am-6pm with no option to speak with anyone. Thankfully they had not turned off my power as threatened but it’s ridiculous no communication and no one to speak to outside of my working day. There needs to be genuine choice on electricity service as well as supply and round the clock assistance for those who need it. I would give Eversource zero stars if the option was available.

Cost has tripled since moving in 2 years ago.. I'm a tech nerd and need computers and other equipment for my job. I moved to an area with cheap power (around 7c/kwh) around 2 years ago. Today I'm paying almost 23c/kwh. What started as a measly 80$ per month bill has skyrocketed to around $250. I realize we may be in "pressing times", but I'm now paying double for my energy as my friends in notoriously expensive areas, and the company is producing 20% more revenue this year compared to last year; Not to mention living near a nuke and numerous green energy plants.. And their excuse is a war different continent across the ocean. This company does not care about it's customers as much as other energy companies clearly. The upside is I've only had a total of 8 hours without power since moving in, that's impressive.

It is absurd to pay over $200 for electricity... Especially with the crazy delivery fees are sometimes half of your entire bill. Oh and the fact you are never home cause you have to work 2 jobs to pay all these outstanding prices even though you pay everything early and prompt. Things are not making sense and do not add up. CT is highway robbery..

Absolutely the worst company out there. I live in a multi-family house. They totally screwed up both of my utilities and have been charging me my neighbors bill for over a year. They haven’t reached out in 3 months. They deleted my electric account, and sent me a disconnect notice.

Recently I called customer service because my bill came out to twice more then what I usually pay and all I wanted was a meter checking, the customer service didn’t care at all seemed to want to end my call without any solution. I am looking into changing my electric company.

UPDATE: They increased their bills by 48%, that's doubling your bills! Can you believe this company, begs the question, how many millions does the CEO, CFO and other executives make? WITH INFRASTRUCTURE BUILT BY OUR GRAND, & Great grandparents, these people have no shame! People need to speak up more. THANK GOD I got solar, Eversource doesn't want u to go solar because you will break free from their chains, call this guy (Michael Ficarra) at Venture solar, tell them Gus sent you their way 1 (413) 222-6258, the state gives you 26%back on the price of the solar panels in your tax return! They charge $170+ just for "delivery fee", with infrastructure that was built BY THE TAX PAYER, 100+ years ago. RIDICULOUS. Lower your "delivery fee"... We, the tax payer built your infrastructure nearly a century ago. And when you get solar, they only pay you 14c p/KW hour, when they charge 22c P/KW hour for their own pockets. This company needs to be seriously regulated. We need to stop regulating the private sector and start regulating these tax payer funded, public utilities, "legal monopolies", they need some serious regulations.

I needed to call customer service to get assistance with helping one of my participants for work. Tracy in South Carolina went about and beyond. I had been calling and working on an issue for months. She got everything cleared up and was so friendly and knowledgeable. When we were done with that issue she had to hand me off to another department and made sure the connection was made. I then spoke with Robin and AGAIN another person who was knowledgeable and friendly! Thanks EverSource!

They're lazy thugs who do not care at all about customer service and told me there was nothing I could do about it because they're the only game in town. I wish Massachusetts would reform this cartel.