EverleapReviews of everleap.com

Response from EverleapOct 31, 2019

I'm very sorry to hear that you feel this way. I can assure that we do not run an amateur operation - many of our staff have been in the hosting business since 1997. In that time, we've seen a lot. We prefer getting cancellation requests via email because cancellations have become increasing complex due to the number of different services that customers may subscribe to. While a customer may want to cancel their website hosting, they may not want to cancel their domain registration or their cloud backup solution (since they may be backing up important sites and databases that are not hosted at Everleap). There are so many scenarios. At our other hosting brand, DiscountASP.NET, customers have the ability to cancel accounts via their control panel and we get many calls after the actual cancellation regarding different issues that the customer did not realize would come up. So the intention is not to put a barrier in the way of cancellation but rather to deliver on good customer service by making sure we all get on the same page as to what services are to be cancelled. We have seen other hosts that require a phone call at certain times and days, and you go through a phone menu, and then finally talk to staff that are paid bonuses to get you to stay and upsell. That is not Everleap - that is not our mode of operation.

Response from EverleapOct 31, 2019

Excellent. I'm glad to hear we were able to help you out.

Response from EverleapAug 26, 2019

During a global outage, we understand our customer's frustration and the negative impacts on their businesses. We are also equally frustrated over these types of incidents as our own business is entirely online and negatively impacted. We learn from each incident and work toward preventing and/or reducing the time of mitigation/resolution for similar outages. This was the first time we've experience failure of this part of our infrastructure so characterizing this as systemic is not accurate. If our services were consistently unreliable , then we would not be in business today and we would have a history of bad reviews. Readers should judge us on the totality of our years of service rather than one incident. Please look through the other reviews over the years of our business and make your assessment.

Response from EverleapAug 26, 2019

Global outages affect all our customers and are not acceptable by our company or staff. Just like other resilient cloud providers, we also experience outages occasionally. When such an incident happens, we work hard to bring sites back up, we learn from the incident and work on ways to prevent and/or speed up resolution of similar incidents. Therefore, we do not market our hosting system as 100% resilient, but rather we market that our platform has more built-in resiliency than traditional hosting platforms. Readers should judge us on the totality of our years of service rather than one incident. Please look through the other reviews over the years of our business. Having many positive reviews over a long period would indicate that our system has been quite resilient over the years.

Response from EverleapAug 26, 2019

We experienced a global outage which triggered this particular review. We understand our customer's frustration and we work as hard to resolve issues as quickly as possible. This particular outage required a rebuild of a storage array which took some time. Sites started coming online in staggered fashion as the rebuild progressed. This was the first time we've experienced failure of this part of our infrastructure. I'm not sure what other issues that this customer experienced in the past 10 months, but if there were many other global outages, you would see reviews like this one after each incident. Please check through the reviews. The other issues experienced by this customer are probably isolated issues related to their site. As for phone contact, we do not take incoming calls - first point of contact should be via helpdesk, email, chat or forum - but we will gladly set up a call back or even video conferencing sessions if needed.

Response from EverleapMar 26, 2019

We understand that our customer's businesses are negatively impacted with any outages. Our business is an online business so our business was also negatively impacted due to the recent incident. Readers are welcome to review our public forum where we post outages as we are transparent about them. For the most recent incident last week, it is not fair to blame us as the issue was with an upstream provider with bad fiber and hardware failure. An analogy would be blaming an apartment landlord for not having water because of a water main break up the street.

Response from EverleapMar 26, 2019

I'm sorry to hear that you had a bad experience migrating to Everleap. Unfortunately, I am not sure which account this is so I can't check up on it. But FTP, Web Deploy and GIT are the deployment methods supported at Everleap. You should not be using webdav with Everleap. I'm not sure what FTP issue you had - this is common file transfer method and there is no systemic issue with FTP being reported at any time. If you contacted our support team, they would help. It could be a setting or configuration issue with the FTP client. As for migrating from DiscountASP.NET to Everleap, we provide free migration services so we could have moved your site for you. The pricing at DiscountASP.NET and Everleap are different because the platform is different, but in some cases you can save money by moving to Everleap. But at the end, if DiscountASP.NET is flawlessly working for you for years, I can understand sticking with it.